Field Operations Associate

6 days ago

Toronto, Ontario, Canada SHIFT TRANSIT Full time
About Shift Transit

Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide array of mobility programs.

Our Mission

We take pride in delivering an excellent experience to both our riders and our clients through careful planning and collaboration with our clients in each city.

About the Role

The Field Mobility Associate will be responsible for ensuring our bikes are in the right place at the right time. This role involves working under the guidance of the Field Operations team to:

  • Perform pre and post inspections of the rebalancing vehicle and address any issues with the Field Operations team.
  • Follow instructions and respond to dispatch effectively.
  • Retrieve inoperative bicycles by direction or via inoperative bicycle software.
  • Inspect docking stations for operability, safety, and cleanliness.
  • Maintain the area around bike stations as needed to allow members to use the service seamlessly.
  • Set the highest standards when interacting with current and potential customers.
  • Collaborate with the Field Operations team to constantly improve the system and escalate any issues to dispatch.
  • Perform light maintenance functions such as refilling receipt paper and graffiti removal.
  • Operate a variety of vehicles (with/without a trailer attachment) and use bicycles and/or public transportation for travel.
  • Drive a variety of vehicles (large van, cube van, pick-up truck with a trailer) to redistribute bikes as needed based on real-time demand data.
  • Load and unload vehicles with bikes. Communicate with dispatchers and follow instructions delivered through our dispatch software.
  • Evaluate bike safety and bike station condition and report issues to dispatch as needed.
  • Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.
Requirements
  • Must possess a valid Class G driver's license.
  • Must provide a clean driver abstract.
  • Strong multitasking ability.
  • Drive to learn and develop skill sets.
  • Must have great customer interaction skills.
  • Must have an excellent knowledge of the City of Toronto, previous driving experience an asset.
  • Must be physically fit, able to do repetitive work, and lift up to 50 pounds.
  • Must be tech savvy; comfortable using a smartphone.
  • Must be willing to work in all weather conditions all year around.
  • Must have good written and verbal communication skills.

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