Manager, IT Incident Management

4 weeks ago

SaintHyacinthe, Quebec, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

The Manager, IT Incident Management is responsible for overseeing the IT security infrastructure, managing incident response, and conducting security investigations. He/she works as a technical leader and strategist while having the ability to be hands-on.

The Manager, Incident Management reports to the Director of Cyber Defense and manages a technical team of technical experts and consultants across multiple locations and time zones.

Location: Hybrid, Montreal (2020 Robert Bourassa), St-Hyacinthe (2450 Girouard), or Toronto (700 university)

Main responsibilities:

  • Provide 24/7 security monitoring support for all IT operations and infrastructure.
  • Collaborate with internal teams to interpret, understand and communicate real business risks as they relate to technology risks.
  • Implement new technologies by participating in the evaluation of tools, software and technology practices, and help implement controls to mitigate business risks.
  • Manage the response to cybersecurity incidents and ensure that a well-defined, documented and tested action plan is in place in the event of a security incident.
  • Maintain and update all security tools, technologies and processes.
  • Provide timely and effective communications to key internal stakeholders.

What you bring to the table:

  • General to advanced knowledge in the following areas: computer networks, operational security platforms, information security principles, SOC, IAM, MFA, SIEM, ITSM, DLP, IPS, application development, technical writing, information risk, and international environment.
  • Bachelor's degree in Computer Technology, Information Security, an asset.
  • Minimum of 3 years' experience in team management.
  • A minimum of ten (10) years of relevant professional experience in information technology.
  • A minimum of three (3) years of experience in information security.
  • Knowledge of information security standards, regulations and legislation (NIST, COBIT5, ISO 27001), an asset.
  • Recognized certification in information security (CISSP, CISM or other), an asset.
  • Analytical mind, pragmatic approach to IT security issues and problems.
  • Strong leadership skills to facilitate collaboration within the team.
  • Strong partner in all areas, internally and externally, to provide a secure solution.
  • Ability to reduce stress in situations that are stressful to you and others.
  • Positive attitude, initiative with strong analytical and interpersonal skills to lead work groups, negotiate and build consensus.
  • Mentoring and coaching skills to develop the team within the company.
  • Strong analytical, problem solving and troubleshooting skills.
  • Ability to write and present material to communicate difficult concepts and gain consensus.
  • Ability to work in a dynamic environment with multiple objectives.
  • Highly motivated and self-directed, with attention to detail.
  • Ability to prioritize and execute tasks in a high pressure environment.
  • Ability to deal diplomatically and effectively at all levels of the organization.
  • Ability to challenge the status quo.
  • Customer focused approach.
  • Excellent written and oral communication skills.
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
  • No Canadian work experience required however must be eligible to work in Canada.


#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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