Unit Manager, Wfm

2 weeks ago

SaintHyacinthe, Quebec, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.


In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role
We're looking for a Unit Manager, WFM, to join our growing team

What you'll do here:

  • Establish strategy and actions required at a high level to ensure the team achieves corporate objectives.
  • Effectively manage a workforce planning team in charge of intraday, schedule production and longrange planning, coordinating workload and tracking deliverables.
  • Leads, assists and trains team to achieve and monitor telephone and transactional business objectives.
  • Establish processes to ensure prompt handling and resolution of requests and ensure followup.
  • Plan, manage and respect the operating cost budget allocated to his teams.
  • Motivate team to excellence and achieves a consistent and sustained level of commitment.
  • May be called upon to participate/lead certain projects related to the expertise of your team.

What you will bring to the table:

  • University degree (business, mathematics, statistics, economics, computer science, engineering, actuarial science), or any combination of equivalent education and experience.
  • 3 to 5 years experience in a workforce planning department (an asset) or any combination of education and experience deemed relevant to this position.
  • Knowledge of our personal and commercial lines underwriting operations (an asset).
  • Knowledge of Nice-WFM and Avaya software (an asset).
  • Strong planning and organizational skills.
  • Problem solving and decisionmaking skills.
  • Excellent communication skills.
  • Influential leadership.
  • Customer focus.
  • Adaptability to a changing environment and ability to keep abreast of the latest approaches and trends in the Workforce Planning world.
  • Quick to learn and think strategically to challenge the status quo.
  • Ability to collaborate.
-
[Bilingual (French and English)]

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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