Program Advisor

1 month ago

Milton, Ontario, Canada Ombudsman Ontario Full time

Do you have knowledge of child development practices along with strong analytical and problem-solving skills? Consider this rewarding opportunity with the Child Care Quality Assurance and Licensing Branch, Early Years and Child Care Division.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will:

  • Conduct site visits to inspect and assess compliance with legislative and regulatory requirements and ministry policies
  • Conducting licensing inspections in the City of Toronto, Region of Peel and County of Dufferin
  • Identify and address immediate health and safety concerns
  • Analyze licensing issues, including the use of data analytics, make recommendations for corrective action and best practices to enhance the quality of care where appropriate
  • Build relationships by providing information, guidance, and advice related to licensing requirements and program resources
  • Liaise with various community agencies and stakeholders
  • Participate in compliance and enforcement action
  • Follow-up on complaints and serious occurrences and facilitate issues resolution
  • Participate on projects and project committees
How do I qualify?MandatoryYou have:

  • Knowledge of Child Care normally acquired through certification in Early Childhood Education or Social Services
  • A valid Class G Ontario's Driver's Licence to travel throughout the service area (City of Toronto, Region of Peel and County of Dufferin) on a regular basis and within the province, as required
Technical Knowledge:
You have:

  • Ability to interpret and apply legislation, regulations, standards, and/or policies to provide advice and ensure compliance with the Child Care and Early Years Act (CCEYA) and other relevant authorities (fire and health regulations, Ministry policies, etc)
  • Understanding of child development theories/practices and early years education/programming including special needs in order to inspect and provide advisory services to licensed child care providers
Strong Analytical and Problem-Solving SkillsYou can:

  • Take risk-based approaches to assess and evaluate services/programs provided by child care operations against legislative requirements
  • Conduct inspections and investigate complaints from the public
  • make recommendations on licensing, renewals, approval of new programs, compliance/enforcement action, and licensing revocation of operations
  • Effectively manage caseloads by taking risk-based approaches and using data analytics
Communication and Interpersonal SkillsYou can:

  • Establish and maintain effective working relationships with various stakeholders (i.e. child care providers, community agencies, fire departments, public health, building inspectors, ministry staff, the general public, etc)
  • Connect and build a rapport with diverse clients/stakeholders with varied backgrounds and needs
  • Explain and provide advice on licensing requirements and legislation/regulations
  • Influence and encourage compliance by applying progressive compliance tools and activities, including education and awareness
  • Deliver community information sessions
  • Prepare clear and concise reports on licensing recommendation and inspection findings, and proposed compliance actions
  • Develop accurate licensing documents, and draft communications to agencies, licensees, and the public
Computer SkillsYou can:

  • Use portable technology while conducting on-site inspections
  • Use a variety of software (i.e. e-mail, word processing, spreadsheets, presentations), and access databases and use analytics in compliance activities

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