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Passenger Services Agent
4 months ago
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Your activities
Inspect and verify passenger documentationIssue boarding passes and reschedule passengers affected by flight interruptions or cancellationsManage passenger baggage processing including handling and fee calculation if applicableAssist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistanceDirect passengers through Customs, Immigration, and Quarantine, as requiredMake public address announcements as requiredAssist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalComply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policiesOperate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing softwareProduce all required, work-related documentationOther duties as assigned
Your profile
Excellent communication skills (written/verbal) in English, and French High School diploma or GED equivalentWillingness and flexibility to work evening hours on a part-time basis (~20 hrs/week)Eligible to work in Canada and have a valid, open work permit.Be flexible to work different shifts (days, evenings, nights, weekends, holidays)Minimum 1 year of relevant work experience in a fast-paced environmentAttentive to detail and committed to continuous improvementSelf-motivated and able to work independentlyAbility to follow processes and procedures and apply flexible approach when requiredMust be able to type and learn airline-specific computer reservation/ ticketing softwareMust be at least 18 years oldMust be willing to work in inclement weatherWhat we offer
Competitive payPaid trainingGroup benefits (Insurance, RRSPs, etc.)Free ParkingUniform
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation
