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Head - Marine Support Services, Marine Engineering Services & Marine Operational Services
3 months ago
Please note: Effective April 1, 2024, the salary range for this position is $92, ,
Are you passionate about marine transportation and looking to lead critical service areas within the Ministry of Transportation?
Do you have the expertise to lead and provide direction to ensure the safe and efficient operation of marine services?
If so, we invite you to apply for one of our three exciting leadership roles within the Transportation User Services Branch.
- Head, Marine Support Services:
Supports the Marine Services Office and manages, directs, and provides expert advice with respect to resources and processes for facilitating the program area.
Leads the coordination, development, and implementation of functions such as service agreement management, program evaluation, emergency management, incident management, and operational management liaison for the program area with municipalities and agencies.
Head, Marine Engineering Services: Provides strategic oversight for 24/7 marine operations, managing vessel maintenance and a team of engineering staff to ensure safety and operational standards. Plans, manages, and oversees the repairs, maintenance and associated scheduling required for a fleet of vessels and shore-based infrastructure for government-owned assets. Provides advice and expertise to both internal and external ferry operations for the Marine Services Office assets.- Head, Marine Operational Services:
Leads year-round, 24/7, ferry operations to deliver exceptional customer service, manage service commitments and direct public relations and stakeholder engagement.
Provides direct management, leadership, advice, and expertise for ferry operations in a dynamic and evolving environment.Oversees the coordination, development, and implementation of best practices in such functions as marine regulatory compliance, incident management and stakeholder relations.
About Us:The Transportation User Services Branch provides operational policy and provincial service delivery for public-facing services including Concession Agreements, Remote Airports, Marine Services, Intelligent Transportation Systems (ITS) and Traveller Communications.
Users also receive a consistent experience while accessing provincial network services.OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.
The OPS invites all interested individuals to apply.
As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.
The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.
Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.
In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision.
It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment.
By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.Deliver on Business Goals and Priorities
Your leadership will be crucial in guiding the team towards the achievement of its business goals.
It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry.
You will contribute to the achievement of team goals by:- Leading and managing projects, including audits, compliance initiatives, and policy updates.
- Prioritizing team assignments and ensure timely, high-quality service delivery.
- Overseeing hiring, performance management, training, and compliance with health and safety standards.
- Developing and maintaining relationships with key stakeholders, including Transport Canada, Transportation Safety Board, Canadian Ferry Association, municipalities, and agencies.
- Ensuring staff credentials and training requirements meet the needs of the operation, and develop training plans on marine policies and procedures.
- Overseeing the establishment of protocols and management for situations and events involving emergency services, and/or inclement weather.
- Overseeing public relations, develop plans for service interruptions and emergency situations, and manage the processes for public complaints and passenger claims.
- Assessing unplanned service interruptions and/or emergency situations, and applying risk management strategies to determine the correct course of action, such as including the implementation of emergency response plans, continuity of operations plans, and/or other plans requiring reacting quickly and effectively.
- Contributing to strategic planning, performance management, and issue resolution.
- Overseeing the development, implementation, and updating of the Safety Management System (SMS).
- Leading acquisitions and contract management for marine projects, overseeing procurements, and administrative guidance. Establishes and maintains Vendors of Records, budgets, payments, and asset management.
- Managing vessel repairs, maintenance schedules, and emergency response plans, providing expertise and direction to municipal ferry operations to properly maintain MTO vessel and shore-based assets.
- Develops and implements a formal process for responding to complaints and issues raised by the public or stakeholders about quality of service. Reviewing claims from passengers regarding property damage or Injury.
- You have demonstrated ability to inspire, engage, and mentor staff, fostering continuous improvement and excellence.
- You have proven strategic leadership and change management skills to enhance business processes and operational effectiveness.
- You possess expertise in talent management, succession planning, and maintaining high performance standards.
- You are committed to promoting health and safety culture and advancing diversity, inclusion, accessibility, and anti-racism.
- You possess proven leadership in a high-volume, 24/7 environment, ensuring compliance with maritime regulations and safe transportation practices.
- You have strong knowledge of maritime regulations, principles, and safety practices, including the Canada Shipping Act, Transport Canada regulations and related legislation to ensure the safe and lawful transportation of passengers and goods.
- You have experience in managing emergency planning, safety management, training, and environmental issues.
- You are skilled at identifying key issues, assessing risks, conducting key analyses, and ensuring successful delivery of multiple, and concurrent, complex projects.
- You are proficient in procurement policies and procedures, including ITQ'S, RFQ's, and RFP's.
- You possess expertise in financial management, budgeting, and capital project oversight.
- You are skilled in leading complex and politically sensitive consultations and negotiations with internal and external stakeholders.
- You have strong written and verbal communication skills, including preparing briefing materials and delivering presentations.
- You can manage relationships with public, contractors, stakeholders, and partners in a contentious and sensitive environment with tact and diplomacy.
