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Sr. Systems Support Lead, NA Payroll and Time
4 months ago
Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.
About the RoleThe Sr. Systems Support Lead is responsible for managing a team of Dayforce support specialists and ensuring the smooth operation of the Dayforce payroll and workforce management system.
They will provide technical expertise and guidance to the team, help resolve complex issues, and collaborate with other departments to implement process improvements. The ideal candidate should have a thorough understanding of Dayforce payroll and workforce management processes and regulations, strong leadership skills, and the ability to effectively communicate with stakeholders at all levels.
• Lead and supervise a team of Dayforce support specialists, providing training, guidance, and performance feedback
• Serve as primary point of contact for Dayforce related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements
• Analyze and diagnose user-reported issues and system errors, utilizing problem-solving techniques to identify root causes and implement appropriate solutions.
• Log and track support tickets, ensuring proper documentation, prioritization, and escalation of issues as needed, while adhering to defined service level agreements
• Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce
• Regression testing new releases against Magna configuration and raising issues to Dayforce support for product remediation.
• Establish and maintain strong relationships with key stakeholders to understand business needs and align support initiatives accordingly.
• Manage a small team of people that provide support for both Dayforce and ADP GV and eTime
• 3-5 year's proven Ceridian Dayforce system implementation and/or support experience
• Completion of a University degree
• Understanding of HR, payroll and workforce management operations and experience in employee data management
• Proficiency in data analysis and reporting
• Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
• Excellent leadership and team management skills
• Ability to understand business priorities and align technology opportunities
• Proficiency in Microsoft Office Suite, particularly Excel
• Knowledge of how Workday HCM works with Dayforce is preferred
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Site BenefitsA detailed overview of our benefits will be provided during the recruitment process.
Awareness. Unity. Empowerment.At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
