Payroll and Time System Support Manager

1 week ago

Aurora, Ontario, Canada Magna Full time
About the Role

We are seeking a highly skilled Payroll and Time System Support Manager to join our team at Magna. As a key member of our HR Systems team, you will be responsible for overseeing the support of our Dayforce payroll and time system across our Canada and US divisions.

Key Responsibilities
  • Application Management:
    • Manage and provide support for payroll and time management application issues, troubleshooting any technical system problems
    • Ensure support and defect resolution processes and procedures are defined, in place, efficient and compliant with internal and external audit requirements
    • Ongoing monitoring of tickets and SLAs, changing processes as required to ensure efficient delivery of services
    • Assist the Shared Service Centre and divisional HR users with inquiries, and problem-solving related to Dayforce
    • Proactively identify and recommend opportunities for operational excellence and process improvements to eliminate inefficiencies and better support business needs
    • Ensure day-to-day systems support is balanced with strategic enhancements and projects
    • Assess, manage, resolve and escalate (if necessary) risks and issues
    • Manage software releases and updates and understand/communicate the potential impact on current and future business needs.
    • Manage vendor relationships to ensure that service level agreements (SLAs) are met, and to address system issues and enhancements
    • Effectively develop and manage a department budget
  • Implementation Assistance:
    • Assist with Dayforce related projects, including new implementations and upgrades.
    • Assist with defining project scope, goals, and deliverables in collaboration with stakeholders.
  • Compliance, Best Practices and Continuous Improvement:
    • Ensure payroll and time management applications comply with local, regional, and international regulations and best practices.
    • Ensure the system is integrated effectively with other business systems.
    • Stay updated on changes in technology and regulations to guide system improvements.
    • Conduct regular audits and reviews to ensure compliance and efficiency.
    • Assist with the evaluation and selection of new technologies and services.
  • People Leadership:
    • Manage a team of payroll and time management support analysts, mentoring and managing their performance and training needs
    • Develop and promote continuous learning within the team
Requirements
  • Education:
    • Bachelor's degree in Information Technology, Finance, Human Resources, or related field.
  • Experience:
    • Minimum of 5 years of experience in payroll and time management systems management and support, preferably with Dayforce
  • Skills:
    • Strong knowledge of US/CA payroll and time management regulations and system requirements.
    • Proficiency in troubleshooting and resolving technical issues related to payroll software
    • Proficiency and understanding of how HR systems integrate with payroll systems, preferably with Workday as core HR
    • Strong organizational and multitasking abilities.
  • Preferred Qualifications:
    • Project management skills and experience in leading system implementation projects an asset
    • Exceptional analytical and troubleshooting skills.
    • Proficiency in Microsoft Office Suite, particularly Excel
About Magna

Magna is a global mobility technology company that is committed to innovation and excellence. We are a diverse and dynamic team that is passionate about developing industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

Benefits

A detailed overview of our benefits will be discussed during the recruitment process.

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