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4 months ago
As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta
Job Title:
Vice President, Client Services & Disability ManagementJob Type:
Permanent / Full timeJob Location:
Edmonton, AlbertaVice President, Client Services & Disability Management
Edmonton, Alberta
Permanent, Full-Time
Why WCB-Alberta?
We are a team that cares. Over 2,000 people, each with unique skills, expertise and perspective, work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. Located in four offices in Edmonton and Calgary, we are a team connected by a shared purpose and value.
As the independent operator and administrator of the province's Workers' Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.
Reporting to the Chief Executive Officer, the Vice President, Client Services & Disability Management provides strategic leadership to claims management, the quality assurance and business training functions, and the Dispute Resolution & Decision Review Body (DRDRB). In addition, as a client-centric leader, the incumbent will represent the organization externally by building relationships with key partners in the community (e.g., workers, employers, health care providers, and industry, labour and safety associations).
Your vice president responsibilities:
- Support the achievement of the organization's mission, vision and values and participate as a member of the Strategic Management Council (SMC).
- Work collaboratively with other members of the executive team, Board of Directors, board committees and external service providers and partners.
- Define a clear, innovative vision to the operation of claims management and the provision of high-quality decision making while ensuring compliance under the Workers' Compensation Act.
- Provide inspirational leadership and clear direction to ensure efficient and quality processing and delivery of claims management, exceptional claims management training, and quality assurance.
- Oversee the first level of appeal for both claim and premium-related issues through the DRDRB.
- Contribute to the development and implementation of the strategic five-year business plan and the development of annual corporate objectives.
- Develop unique and innovative solutions to complex and often sensitive administrative, operations or policy issues that may have a major impact on clients.
Your experience and skills:
As the ideal candidate, you must have extensive related senior management experience in a complex organization along with proven leadership skills that reflect a philosophy that is well understood, widely supported, consistently applied, and effectively implemented. Your strong business acumen together with your knowledge of disability management, insurance practices and advanced planning, organizing and negotiating skills are critical to your success. Further, you are results oriented, have the ability to initiate and implement change, have proven problem solving and decision-making skills and the ability to understand and relate to complex, multi-faceted issues. Key to your success is excellent oral and written communication, interpersonal skills, and the ability to articulate a clear vision for your division. You are accomplished at inspiring and engaging employees to achieve corporate and divisional objectives.
We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. You will work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.
We are committed to providing equal opportunity to all qualified persons, without regard to race, color, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.
To be considered for this position, please apply by directly to Final candidates for this position are required to undergo a security clearance and credit check as a condition of employment. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Posting Date: July 12, 2024
Closing Date: August 9, 2024
