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Student Services Specialist
2 months ago
Do you enjoy advocating for people and helping them problem solve?
Are you good at building and maintaining positive relationships with people?
Are you a strong multi-tasker with the ability to adapt well to new technologies?
If you responded 'yes' to these questions, we're interested in you
**Job Description** The Student Services Specialist is a key player in creating an excellent and impactful student experience. Under the direction of the Business and Customer Support Manager, the Student Services Specialist will support the university's student base, by acting as an advocate for the student's success in their chosen program of study. **Responsibilities** • Coordinate student schedules, course registrations, graduation, petitioning, withdrawals, documentation requests, and student orientation. • Respond to student inquiries and provide guidance on program-specific knowledge to help students reach their educational goals. • Maintain and review records for accuracy on a student database, while adhering to accreditation standards. • Assist with development of goals and objectives for the department to ensure student, faculty and administration needs are met. • Develop and sustain positive relationships across all departments to ensure an excellent student experience. **Key Performance Indicators** • Students receive prompt, knowledgeable guidance and support throughout their programs of study, from enrollment through to graduation. • Student records are kept complete and accurate, in keeping with accreditation standards. • Student problems are defused by advocating for the student yet adhering to university policies, using diplomacy and tactfulness. **Compensation Package** In addition to your base compensation, joining the University of Fredericton team means you will be part of a rapidly expanding organization. We value our employees and ensure they are able to enjoy Wellness and Balance, and Professional Development. • Wellness and Balance: We actively utilize subsidized Health and Vision Care, as well as an RRSP Match program. We spend paid time off with those who are important to you between Christmas and New Years, as well as on your birthday. The possibility for flexible work arrangements, an Active Living Benefit, and Wellness days are additional benefits enjoyed by our staff. • Professional Development: We support both internal and external opportunities to support your development needs. **Hours of Work** This is a full-time position (35 hours), under regular business hours, 8:30 am to 4:30 pm. The position is available with the ability to work remotely, and attend in-office meetings and events, as required. **About the University of Fredericton** The University of Fredericton is a fully-online University based out of Fredericton, NB. We were founded on the notion that education should be driven by the needs of today's learners. Our fully-online, no-residency required model of education is designed specifically for online delivery that is applied and relevant. Our learners can begin their journey from a range of starting points depending on their interests, level of education, and professional experience, and can continue along a customized path to fulfill their ultimate learning goals. **Our Commitment** We are firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.