Program Advisor

4 weeks ago


Fredericton, New Brunswick, Canada CB Canada Full time
Program Advisor Opportunity

Are you passionate about delivering exceptional customer service and seeing students succeed? We are seeking a Program Advisor to join our team of Advisors and play a critical role in supporting students.

Key Responsibilities:
  • Ensure student commitment and engagement by following up with term registrations and resolving registration issues with the Registrar's Office.
  • Administer withdrawal and re-entry protocols by reaching out to students on leaves of absence and who have withdrawn to offer pathways and services to support re-enrollment.
  • Report on student retention and persistence by preparing at-risk and grade reporting from faculty.
  • Connect students to support services by assisting them in accessing academic, financial, IT, tutoring, housing, and health and wellness services.
Requirements:
  • Undergraduate degree and experience in customer service.
  • Empathetic and patient with a passion for delivering exceptional customer service.
  • Collaborative and collegial with a focus on team goals.
  • High standards of ethics and integrity with a commitment to our mission to change lives.
What We Offer:
  • A competitive salary and comprehensive benefits package.
  • A wide breadth of wellness services and a work-life balance.
  • The opportunity to grow with access to free courses, certifications, and programs.

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