Program Advisor

2 months ago


Fredericton, New Brunswick, Canada CB Canada Full time
Program Advisor Opportunity

At Yorkville Education Company, we are seeking a highly motivated and empathetic Program Advisor to join our team of dedicated professionals. As a Program Advisor, you will play a critical role in supporting students to achieve their academic goals and succeed in their programs.

Key Responsibilities:
  • Ensure student commitment and engagement by following up with term registrations, resolving registration issues, and reaching out to students at risk of departure or poor coursework performance.
  • Administer withdrawal and re-entry protocols, including processing withdrawals and leaves of absence, and offering pathways and services to support re-enrollment.
  • Prepare at-risk and grade reporting from faculty, and assist with student retention and persistence reporting.
  • Connect students with support services, including academic, financial, IT, tutoring, housing, and health and wellness services, and follow up to ensure the appropriate level of support was provided.
Requirements:
  • An undergraduate degree and experience in customer service, with a passion for delivering exceptional customer service and seeing students succeed.
  • Strong consultative skills, including the ability to ask intelligent questions, actively listen, and approach problems analytically and creatively.
  • Excellent interpersonal skills, with the ability to build trusting relationships with students, staff, and faculty, and a deep appreciation for diverse backgrounds and experiences.
  • Highly proficient in MS Office, with an emphasis on Excel, and the ability to quickly learn how to use our student information systems.
  • Flexibility to work extended hours during peak periods for student registration and reporting.
What We Offer:
  • A dynamic and collaborative work environment that fosters a healthy and positive work culture.
  • Opportunities for career development and growth, including cross-training and mentorship.
  • A comprehensive benefits package, including wellness services and a work-life balance.
  • The chance to make a profound difference in the lives of students and contribute to the transformation of the Canadian post-secondary education landscape.

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, we encourage you to express your interest. Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at ext. 1236.


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