Bilingual Insolvency Officer

4 days ago

Mississauga, Ontario, Canada RBC - Royal Bank Full time
Job Title: Investigative Specialist

RBC is seeking a highly skilled Investigative Specialist to join our team. As an Investigative Specialist, you will play a critical role in resolving complex issues, ensuring operational risk mitigation and compliance, and delivering exceptional client experiences.

Key Responsibilities:
  • Responsible for the fulfillment and servicing of complex client transactions related to bankruptcies, consumer proposals, and credit counseling services.
  • Exercise sound judgment and provide approval, decline, or negotiation of bankruptcy, consumer proposal, and credit counseling services.
  • Field calls from clients and industry professionals, providing exceptional customer service and support.
  • Complete risk reports, ensuring a balance between customer service and business risk mindset.
  • Resolve issues related to the specific group, function, and process.
Requirements:
  • 2+ years of collections experience.
  • Bilingualism (English and French) required, as you will regularly interact with RBC partners and/or employees across Canada.
  • Ability to formulate intricate Risk Assessment Reports when required.
  • Proven negotiation, solution-finding, and decision-making skills.
  • Ability to take calls from clients, trustees, and service partners in a call centre environment.
  • Strong understanding of the balance between customer service and business risk mindset.
  • Results-driven, with a demonstrated ability to review, seek solutions, and make decisions.
  • Ability to work efficiently in a challenging environment.
  • Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday.
Nice-to-Have:
  • Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways.
  • Knowledge of Bankruptcy, Fraud, Credit Counseling, and Consumer Proposals.
  • Knowledge of Personal Products, Loans, Mortgages, Overdrafts, and Business Products.
What We Offer:
  • A comprehensive Total Rewards Program.
  • Leaders who support your development.
  • Ability to make a difference and lasting impact.
  • Opportunity to take on progressively greater accountabilities.
About RBC:

RBC is a leading financial institution committed to delivering trusted advice to help our clients thrive and communities prosper. We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to make a difference.

Join Our Team:

At RBC, we value diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.

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