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Bilingual Insolvency Officer

2 months ago

Mississauga, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

You will apply your analytical skills and take ownership to resolve complex issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you well, as you will be the referral point for other team members, in order to deliver a seamless, efficient, and effective client experience. You will foster collaboration within your team and convergence across partners to support RBC's One Client, One Bank vision.

Key Responsibilities

  • Responsible for the fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals, and credit counseling services files
  • Apply sound judgment and provide approval, decline, or negotiation of bankruptcy, consumer proposal, and credit counseling services
  • Field calls from clients and industry professionals, providing expert advice and guidance
  • Complete risk reports and ensure a balance between customer service and business risk mindset
  • Resolve issues related to the specific group, function, and process

Requirements

Must-have

  • 2+ years of experience in collections and risk management
  • Bilingualism (English and French) required, as you will regularly interact with RBC partners and/or employees across Canada with English and French speaking needs
  • Ability to formulate intricate Risk Assessment Reports when required
  • Proven negotiation, solution-finding, and decision-making skills
  • Ability to take calls from clients, trustees, and service partners in a call centre environment
  • Strong understanding of the balance between customer service and business risk mindset
  • Results-driven, with a demonstrated ability to review, seek solutions, and decisions
  • Ability to work efficiently in a challenging environment
  • Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice-to-have

  • Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
  • Knowledge of Bankruptcy, Fraud, Credit Counseling, and Consumer Proposals
  • Knowledge of Personal Products, Loans, Mortgages, Overdrafts, and Business Products

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountabilities