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Toronto, Ontario, Canada Ombudsman Ontario Full time

Effective January 1st, 2024 the salary range for this position is $1,438.59 to $1,836.98 per week in compliance with OPSEU Unified Bargaining Unit collective agreement provisions.

The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.


Do you have excellent research, analytical and communication skills, and have an interest in municipal and local government policy? Are you a self-starter, looking for an opportunity to work in a dynamic team environment? If so, we have an exciting opportunity for you with the Ministry of Municipal Affairs and Housing.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will:

  • provide policy research, coordination and analysis support by researching and collecting information from various sources (e.g. legislation, regulations, policies and programs)
  • analyze and evaluate policy and program information and data to identify issues and trends and provide advice to senior staff
  • work collaboratively with staff to prepare, analyze and review a wide range of reports, options papers, briefing materials and other materials for decision-making
  • develop and maintain effective working relationships with internal and external partners
  • prepare various correspondence, information, presentations and questions and answer materials for internal and external use
How do I qualify?Policy Development and

Coordination Skills:

  • You have knowledge and experience supporting policy development, coordination and analysis to identify and understand issues and impacts, develop/examine options, mitigate risks and provide options, advice and recommendations to senior staff.
  • You understand municipal governments, key municipal issues, the governing relationship between different levels of government and relevant legislations, regulations, policies and programs.
  • You have knowledge of the government decision-making process and accountability frameworks.
  • You can review and analyze various policy documents to inform decisions and provide advice to senior staff, including Cabinet submissions, decision notes, briefing materials and various reports.
Research, Analytical and Problem-solving Skills:

  • You can plan, design and conduct policy research and analysis on various issues, accurately synthesize complex information and summarize findings.
  • You can identify, gather and evaluate data, proactively work to address knowledge gaps, conduct qualitative and quantitative analyses and present findings.
  • You can identify and monitor trends, issues and new developments from a variety of resources, including media outlets (e.g. social media, media reports) and stakeholder reports
  • You have demonstrated analytical, negotiation and problem solving skills to develop and provide policy options, advice and solutions.
Communication, Consultation and Interpersonal Skills:

  • You have oral communication skills to effectively present and communicate complex information to internal and external audiences and ensure their understanding
  • You have strong written communication skills to respond to requests, write various reports and prepare correspondence, briefing notes, policy documents, presentations and a range of communication materials.
  • You possess political acuity and sound judgment to handle and maintain confidential sensitive information.
  • You have experience supporting consultations to collaborate, exchange and seek information from internal and external stakeholders
  • You have strong negotiation skills to build consensus and gain buy-in
  • You have interpersonal skills to build and maintain strong working relationships with stakeholders.
Project Management, Organizational and

Computer Skills:

  • You have knowledge of project management principles and techniques to assist in managing project scope and deliverables, conduct project planning and track timelines and progress.,
  • You are highly self-motivated, organized and can manage competing deadlines and priorities to meet tight deadlines.
  • You can participate in and support project teams and represent the branch or ministry at various meetings, conferences and forums.
  • You can use computer software, such as word processing, spreadsheet, database, and presentation software applications to produce high quality work in various formats.