Customer Service Representative
16 hours ago
Application Deadline:
09/25/2024Address:
63 Main Street WestJob Family Group:
Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer's experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
Pay Type:
SalariedThe above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada BMO Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada BMO Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada BMO Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at BMO. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada BMO Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our Retail Banking Sales and Service team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada BMO Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our Retail Banking Sales and Service team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions...
-
Customer Engagement Representative
4 weeks ago
Grimsby, Ontario, Canada Premium Retail Services Full timeSales and Marketing Representative - Premium Retail Services General Information Company: Premium Retail Services Location: Ontario Ref #: M56292 Function: Brand Advocacy & Sales Employment Duration: Full-time Benefits: Premium offers a competitive salary along with a comprehensive benefits package that includes health, dental, vision,...
-
Customer Service Representative
2 weeks ago
Grimsby, Ontario, Canada Tim Hortons Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Baker at Tim Hortons. As a key member of our bakery team, you will be responsible for producing high-quality baked goods and providing exceptional customer service to our guests.Key ResponsibilitiesPrepare and bake a variety of bread and pastry products to...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for providing administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.Key ResponsibilitiesProvide clerical support to...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly organized and detail-oriented Operations Admin I to join our team. As a key member of our operations team, you will be responsible for providing administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.Key ResponsibilitiesProvide clerical...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly organized and detail-oriented Operations Admin I to join our team. As a key member of our operations team, you will be responsible for providing administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.Key ResponsibilitiesProvide clerical...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada CB Canada Full timeJob SummaryWe are seeking a highly organized and detail-oriented Operations Assistant to join our team at CB Canada. As an Operations Assistant, you will be responsible for providing administrative support to our operations teams, ensuring the smooth flow of tasks and activities.Key ResponsibilitiesProvide administrative support to operations teams,...
-
Customer Service Representative
1 week ago
Grimsby, Ontario, Canada CB Canada Full timeJob SummaryWe are seeking a highly organized and detail-oriented Operations Assistant to join our team at CB Canada. As an Operations Assistant, you will be responsible for providing administrative support to our operations teams, ensuring the smooth flow of tasks and activities.Key ResponsibilitiesProvide administrative support to operations teams,...
-
Customer Service Associate
1 week ago
Grimsby, Ontario, Canada Harmony Jewellers Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Harmony Jewellers. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesCustomer ServiceMeet with customers to determine their...
-
Customer Service Associate
1 week ago
Grimsby, Ontario, Canada Harmony Jewellers Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Harmony Jewellers. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesCustomer ServiceMeet with customers to determine their...
-
Customer Service Coordinator
4 weeks ago
Grimsby, Ontario, Canada Performance Auto Group Full timeKey Responsibilities:Handle all customer inquiries through phone and email regarding the service department.Maintain a positive demeanor to enhance the experience for customers and colleagues.Leverage established systems and procedures to provide outstanding customer service in every interaction.Efficiently schedule service appointments for client...
-
Customer Service Ambassador
1 week ago
Grimsby, Ontario, Canada Aspira Lincoln Park Retirement Living Full timeJob Summary:The Customer Service Ambassador is a critical role within our community, responsible for delivering exceptional customer experiences and ensuring the warmth of human connection. As a key member of our team, you will be the first point of contact for residents, visitors, and families, providing a welcoming and supportive environment.Key...
-
Customer Service Ambassador
1 week ago
Grimsby, Ontario, Canada Aspira Lincoln Park Retirement Living Full timeJob Summary:The Customer Service Ambassador is a critical role within our community, responsible for delivering exceptional customer experiences and ensuring the warmth of human connection. As a key member of our team, you will be the first point of contact for residents, visitors, and families, providing a welcoming and supportive environment.Key...
-
Business Development Representative
1 week ago
Grimsby, Ontario, Canada AOS Advanced Office Solutions Full timeAbout the RoleWe are seeking a highly skilled Sales Representative to join our team at AOS Advanced Office Solutions. As a Sales Representative, you will play a critical role in driving sales growth and revenue for our organization.Key ResponsibilitiesRepresent the AOS software suite, starting with a deep understanding of our solutions and following with...
-
Business Development Representative
1 week ago
Grimsby, Ontario, Canada AOS Advanced Office Solutions Full timeAbout the RoleWe are seeking a highly skilled Sales Representative to join our team at AOS Advanced Office Solutions. As a Sales Representative, you will play a critical role in driving sales growth and revenue for our organization.Key ResponsibilitiesRepresent the AOS software suite, starting with a deep understanding of our solutions and following with...
-
Optical Services Representative
4 weeks ago
Grimsby, Ontario, Canada FYidoctors Full timeWhy Join Our Team:At FYidoctors, we prioritize the health and well-being of our patients, and we are proud to be a trusted name across Canada and the USA. Our commitment to patient care has fueled our growth from 30 locations to over 350 in just 15 years. Our greatest asset is our dedicated team of over 3,000 professionals who serve countless patients every...