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Customer Service Representative

2 months ago

Grimsby, Ontario, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly organized and detail-oriented Operations Admin I to join our team. As a key member of our operations team, you will be responsible for providing administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.

Key Responsibilities
  • Provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.
  • Review, research, and/or enter data in various systems to support respective functional areas.
  • Compile data and provide various regular and ad-hoc reports to management for review and determination.
  • Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
  • Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
  • Responsible for records management tasks such as maintenance, destruction, and inventory.
Additional Responsibilities
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
  • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
  • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
  • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
  • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
Requirements
  • High School Diploma or GED required.
  • Previous clerical or customer service experience preferred.
Preferred Skills
  • General business skills such as typing, data entry, and review.
  • Software skills, including use of Microsoft Office software and web-based applications.
  • Customer service skills necessary to effectively and professionally respond to requests.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.