Customer Service Representative

2 months ago

Grimsby, Ontario, Canada CB Canada Full time
Job Summary

CB Canada is seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for providing administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.

Key Responsibilities
  • Provide clerical support to management and operational functions, including photocopying, filing, faxing, and data entry.
  • Review, research, and enter data into various systems to support functional areas.
  • Compile data and provide regular and ad-hoc reports to management for review and determination.
  • Serve as frontline customer service to receive, solve, and escalate customer inquiries and issues.
  • Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
Additional Responsibilities
  • Support timely delivery and mitigate loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
  • Prioritize workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
  • Ensure all packages receive appropriate scan statuses.
  • Inspect and handle hazardous material damages as per policy.
  • Ensure all loose product is accounted for as per company policy.
  • Research missing packages to understand the root cause of scanning failures and compile information on disputed deliveries for management review.
  • Review and trend loss and damaged claims filed to identify improperly charged claims and bring to the attention of management.
Requirements
  • High School Diploma or GED required.
  • Four (4) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.
  • General business skills, including typing, data entry, and review.
  • Software skills, including Microsoft Office software and web-based applications.
  • Customer service skills necessary to effectively and professionally respond to requests.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.

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