Client Service Representative
14 hours ago
We are seeking a talented communicator to join our team as a Client Service Representative.
This role is at the frontline of our brand, ensuring that each interaction leaves a lasting positive impression. You will work closely with a team of dedicated customer success professionals who share your passion for helping others and exceeding expectations.
The Client Service Representative will be responsible for:
- Serving as the initial point of contact for client communication and inquiries.
- Interacting with customers through various channels in a professional and timely manner.
- Providing accurate information to clients about our products and services.
- Leveraging customer service and problem-solving skills to strengthen customer engagement and maximize customer experience.
- Identifying customers' needs and providing customized product and service solutions.
- Maintaining detailed and accurate records of client interactions and transactions.
- Sharing insights and feedback from clients to improve customer service and support.
- Maintaining a positive and professional attitude at all times.
Requirements:
- 2-3 years of experience in a customer service/communications environment.
- Exceptional verbal and written communication skills.
- Strong interpersonal and organizational abilities.
- Being bilingual in English and French is a great advantage.
- Customer-centric mindset with a dedication to exceeding customer expectations.
- Proficient negotiation skills to navigate challenging situations.
We look forward to embarking on our successful journey together.
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