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Bilingual Client Service Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time

About the Role:

We are seeking a highly skilled and bilingual Client Service Representative to join our team at Scotiabank. As a Client Service Representative, you will be responsible for delivering exceptional client experiences through building trusted relationships and collaborating with peers across the organization.

Key Responsibilities:

  • Respond to and resolve client inquiries in a timely and efficient manner
  • Facilitate online registration, password resets, and account deactivation
  • Lead the identification and troubleshooting of web issues requiring advanced technical support
  • Contribute to the overall success of the Client Services team through the achievement of departmental goals, policy, and procedure compliance

Requirements:

  • Bilingual (French/English) is required
  • Front-line experience within a contact center environment, preferably in the financial services industry
  • Completion of the Canadian Securities Course (CSC) is considered an asset
  • Sales experience within the financial services industry

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package

About Scotiabank:

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services.