Director, Quality, Safety and Performance

5 days ago

Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

Holland Bloorview Kids Rehabilitation Hospital seeks a Director of Quality, Safety and Performance to lead quality improvement initiatives and oversee safety and performance management.

Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital, affiliated with the University of Toronto, and serving over 8,500 families annually. Our vision is to support the most meaningful and healthy futures for all children, youth and families.

The Director of Quality, Safety and Performance will provide oversight and leadership for Holland Bloorview's activities related to quality monitoring, accreditation, public reporting, and performance measurement. This role requires regular engagement with the Quality Committee of the Board and oversees the process for review, reporting and action planning with respect to serious safety events.

The ideal candidate will have extensive healthcare leadership experience and be skilled and confident in managing and leading teams, and supporting teams through significant improvement and change initiatives. The Director will work closely with family and youth partners to ensure that their voices are captured in our quality and safety work.

Key Responsibilities:

  • Develops strategic linkages with other bodies active in quality and organization effectiveness
  • Effectively communicates quality and organization effectiveness goals, progress and outcomes to Holland Bloorview staff and external bodies
  • Works collaboratively with management in the development, design, implementation and maintenance of balanced scorecards and quality improvement measures
  • Provides leadership to ensure that organizational quality improvement opportunities are identified, prioritized, addressed and monitored
  • Provides director level oversight to the quality and safety team, infection prevention control team, and clinical risk specialist
  • Participates as part of the Administrator on Call (AOC) roster
  • Manages activities related to performance and quality measurement and support for Quality improvement ethics review process
  • Develops and implements the strategic quality management plan by applying a quality framework and corporate level scorecard
  • Liaise with external partners/stakeholders to ensure best practices around quality improvement and safety are established at Holland Bloorview
  • Ensures safety and quality improvement activities are coordinated, consistently delivered, and adhere to principles such as confidentiality

Qualifications:

  • Master's degree in health care or related field; MBA or Master's Health Sciences/Administration preferred
  • 5-7 years' relevant hospital operations and management experience
  • 3 years leading project management or change initiatives in a healthcare setting
  • Working knowledge of one or more process improvement methodologies
  • Strong verbal and written communication abilities
  • Ability to develop strong working relationships with management, clinical staff, and colleagues from other areas
  • Ability to facilitate and motivate diverse teams to work together
  • Excellent analytical and organizational skills
  • Strong ability to manage multiple tasks/projects simultaneously and prioritize competing workload demands
  • Competent in software programs for the analysis and presentation of data

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