Group Administration Specialist

3 weeks ago

Kitchener, Ontario, Canada Equitable Full time

Job Summary
We are seeking a Group Administration Specialist to provide exceptional client service and administrative support to plan administrators and advisors.

Job Description
At Equitable, we recognize that our growth and success depend on a dedicated and motivated staff. As a Group Administration Specialist, you will play a key role in delivering an outstanding benefits experience for plan members.

**Key Responsibilities:**

• Provide excellent client service via phone and written correspondence
• Update and validate plan member and plan sponsor information
• Assist plan members and plan sponsors with account activations
• Administer pay direct drug cards and resolve issues using provider software
• Terminate and reinstate plan members, divisions, and group contracts to ensure eligible claims are paid
• Support other Group departments by assessing and confirming member eligibility
• Request medical evidence of insurability when necessary
• Interpret system audit reports and take corrective action

**What You Will Bring:**

• Excellent client service skills
• Strong administrative and problem-solving abilities
• Attention to detail and ability to work accurately
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and interpersonal skills

**What's in it for You:**

• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• Additional paid volunteer day each year
• Immediate enrollment in the company's pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• Onsite full-service cafeteria with daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

**Other Details:**

• Job Family: Individual Contributor
• Pay Type: Salary

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