Group Administration Manager
7 days ago
At Equitable, we're seeking an experienced Manager, Group Administration to join our team. As a key member of our Group Claims department, you'll be responsible for leading a team of professionals in providing exceptional service to our clients.
Key Responsibilities:
- Lead a team of Group Benefits Administration professionals in delivering high-quality service to clients.
- Develop and implement strategies to improve process effectiveness and reduce unit costs.
- Oversee the administration of our myFlex product and ensure it continues to evolve in line with customer needs and expectations.
- Prepare and manage department budgets to meet service deliverables.
- Develop and implement training programs for new and existing staff to ensure quality standards are met.
- Ensure compliance with corporate and external policies, including privacy legislation and employment laws.
- Recruit and develop a professional team capable of providing consistently high levels of quality service.
Requirements:
- Post-secondary education or equivalent combination of education and work experience.
- At least 3+ years of relevant management experience in a service-related field.
- Sound understanding of insurance principles and group contracts.
- Excellent leadership skills, including the ability to foster teamwork and collaboration.
- Strong people management abilities, skilled in mentoring and coaching staff in a highly demanding environment.
What We Offer:
- A healthy work-life balance with employee wellness top of mind.
- Annual bonus program, annual vacation allowance, and company-paid benefits program.
- An additional paid volunteer day each year.
- Immediate enrollment in the company's pension program with employer matching.
- Employee resource groups that support an inclusive work environment.
- Tuition support and specialized program assistance.
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