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Rental Control Representative
3 months ago
We're now at the boldest phase of our Next Horizon journey
At Gore Mutual, we've completely transformed our business in under three years. By investing in top talent and leading technology, we've redefined what it means to be a modern mutual that does good.
Our path forward brings a sharper focus on our business' performance that's powered by innovation and an agile, high-performing culture – we're built for success.
We're well on our way to becoming a purpose-driven, digitally led national insurer. Come join us.
Our Auto Physical Damage Claims team is looking for someone with strong investigative and negotiation skills to become our Rental Control Representative
Reporting into an APD Team Leader, your role is to proactively manage and mitigate rental length on individual auto claims to ensure that rental costs are controlled relative to the needs of the claim.
What Will You Do?
- Daily checks of qualifying claims in both internal and external systems.
- Action and respond to ad-hoc requests for rental extensions.
- Increase reserves and issue payments.
- Interact with shops to validate estimate completion dates.
- Coordinate with claims handlers on complex files, and customers facing rental issues to mitigate rental length.
- Negotiate rental rates and come to an agreement on daily rates for rentals if they are higher than standard rates for the vehicle type.
- Review and leverage available data to create process and workflow improvements that will better control rental length and costs.
What Will You Need?
- 1-2 years of handling auto claims is required.
- A preference for 1-2 years of experience in the vehicle rental industry.
- Post-secondary education is required, preferably in Business Insurance.
- Strong communication and negotiation skills.
- Ability to work independently and able to analyze data.
Location:
We're a hybrid team that thrives on the energy and value of in-office collaboration. This role offers the best of both worlds, with 2 days a week spent in our vibrant office in Cambridge Ontario.
Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
