Electrical Controls Specialist
3 weeks ago
Join our team as a Controls Product Specialist and take on a challenging role that requires technical expertise and strong communication skills. As a key member of our team, you will be responsible for providing technical support and training to customers, sales teams, and engineering departments.
Key Responsibilities:
- Technical Support: Provide expert technical support for control products, assisting customers and internal teams with product selection, application guidance, and troubleshooting.
- Product Training: Develop and deliver training sessions for customers, sales teams, and partners on the use and application of control products.
- Product Development Support: Collaborate with engineering and product development teams to provide feedback on product performance, customer needs, and market trends.
- Customer Interaction: Work with customers to understand their needs, recommend suitable products, and assist with product integration.
- Sales Support: Assist the sales team with technical inquiries, product presentations, and customer visits.
- Documentation: Create and maintain technical documentation, including product manuals and application notes.
- Market Research: Monitor industry trends, competitor products, and emerging technologies to inform product development and marketing strategies.
- Warranty Support: Manage warranty claims related to control products by evaluating issues, determining root causes, and coordinating with engineering and manufacturing teams to resolve them.
- Factory Communication: Liaise with factory personnel to address inquiries related to parts, outline drawings, serial number identification, and product applications.
- Quotation Management: Oversee the product quotation process, ensuring accurate and timely responses to customer requests.
- Partnership Development: Identify and recruit new partners or customers to expand the company's market reach and product distribution.
- Quality Assurance: Provide feedback on product performance and potential issues, working with the engineering team to implement solutions.
Qualifications:
- Electrical Engineering Technologist Diploma: or a minimum of 3 years of experience in a similar role within the controls, electric motor, or automation industry.
- Knowledge of Control Products: including variable frequency drives (VFDs), soft starters, and PLCs.
- Strong Problem-Solving Skills: with experience in diagnosing and resolving technical issues.
- Effective Communication and Presentation Skills:
- Experience in Product Development, Customer Support, and Warranty Management: is advantageous.
- Ability to Work Independently and Within a Team:
- Willingness to Travel: as needed.
Company Overview:
TECO-Westinghouse Motors (Canada) Inc. is a leading supplier of Electric Motors and Variable Frequency Drives. Our company is committed to building a team that represents a variety of backgrounds, viewpoints, and skills. We are a world leader in manufacturing electric motors and variable frequency drives, providing engineering services and large motor repairs.
Location: Cambridge, Ontario
Job Type: Full-time
Salary: Competitive compensation package, company performance plan, and benefits package.
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