Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.
Key Responsibilities
- Provide outstanding customer service through professional, courteous, and supportive conduct.
- Engage customers in enthusiastic and persuasive conversations about the benefits of remaining with Reliance.
- Educate existing customers on Reliance products and services, including contractual details.
- Provide active listening to customer concerns, complaints, and needs.
- Liaise with internal departments to resolve customer concerns.
- Identify competitive activities, new attrition drivers, and recommend retention tactics.
- Process account closures as per terms and conditions.
- Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls.
What We Offer
- The tools you need to succeed, including training and development programs.
- A successful and knowledgeable team to be part of and learn from.
- Competitive base pay plus the ability to earn more tied to your success.
- A great benefits plan for you and your family.
- Career paths for advancement within the company.
- A variety of perks for high-performing team members.
What We're Looking For
- A growth mindset, with a focus on dependability, ambition, and a desire to grow with Reliance.
- Exceptional customer service experience.
- Strong negotiation and sales abilities.
- Excellent problem-solving skills to deal with diverse and complex customer needs.
- Confidence in situations with potential for conflict.
- Professional and customer-focused attitude.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment with minimal lead time.
About Reliance Home Comfort
Reliance Home Comfort is a trusted source for home comfort solutions, serving over 2 million customer homes across North America. We're a $1 billion business with 2,600 team members and are growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures.
Reliance Home Comfort is an equal opportunity employer, welcoming and encouraging applications from candidates of all backgrounds, including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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