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Operations Manager

2 months ago

Thunder Bay, Ontario, Canada The MEARIE Group Full time
About The MEARIE Group

The MEARIE Group is a leading provider of electricity distribution services to residential and commercial customers in the region. As a local distribution company, we own and manage vital infrastructure such as power lines, substations, and meters, ensuring seamless delivery of electricity from the provincial grid.

We are committed to providing exceptional customer service and reliability, striving to minimize interruptions and duration of outages. Safety is paramount, and we empower our customers with information on efficient electricity usage.

Job Summary

We are seeking an experienced Operations Manager to join our team. The successful candidate will provide leadership and assume overall responsibility for the construction and maintenance of our electrical distribution system.

Key Responsibilities
  • Construction:
    • Manage the construction of overhead and underground electrical distribution system projects, working with forecasts, budget estimates, detailed estimates, designs, and liaising with internal departments, road authorities, municipalities, contractors, regulatory agencies, and customers.
    • Oversee the construction of new distribution system installations, line relocations, rebuilds, extensions, residential subdivisions, new services, and other modifications and maintenance to the existing electrical distribution system.
    • Manage construction expenditures to ensure projects stay on schedule and within budget.
    • Ensure safe working conditions and procedures are used in all phases of utility operations, including the proper operation and maintenance of line vehicles and other assigned equipment.
    • Perform safety meetings and site inspections to ensure staff are adequately trained and compliant with our Health and Safety Policies and Procedures.
    • Visit and inspect job sites as required, and complete field inspections of the distribution system.
    • Ensure that approved electrical distribution system construction complies with the requirements of Ontario Reg 22/04, as well as corporate standards, provincial, and municipal statutes.
    • Oversee the team responsible for the construction and maintenance of the distribution system, including field work planning, tracking of activities, accounting, updating, and maintaining tools and equipment used to construct and maintain the distribution system.
    • Ensure that the Operations Supervisor and Operations Coordinator consult with Engineering to evaluate plan specifications, plan procedures, timelines, and labor requirements for construction projects.
    • Oversee the implementation of the Asset Management Program to ensure the useful economic life of our distribution assets.
    • Manage employees and contractors engaged in the installation of the overhead and underground distribution system, connecting services, and troubleshooting and repairing equipment.
  • Project Management:
    • Provide project management services to optimize and execute timely completion of projects and programs relating to capital projects, asset management, and sustainment.
    • Manage utility construction projects, including schedule coordination and quality.
    • Provide assistance and expertise with tender and contract.
    • Lead and organize teams, which may include internal and/or external representation, to investigate new work methods, applications, processes, materials, equipment, or collaborate and coordinate work activities with internal and external stakeholders, including organization staff, customers, consultants, contractors, municipal officials, regulatory bodies, transit, and other government agencies.
  • Leadership:
    • Lead the day-to-day operations of the Operations department.
    • Provide leadership and direction to direct reports through coaching, development, performance management, and resource allocation.
    • Manage employees, including performance reviews, discipline, explanation of work procedures, and problem resolution. Administer appropriate sections of the collective agreement and assist in the resolution of issues.
    • Review and implement human resource planning by hiring/selecting staff, ensuring appropriate training is provided, delegating tasks and assignments.
    • Manage external professional consultants for capital, operational, and other specialized projects.
  • Facility and Equipment Management:
    • Prepare equipment justification reports that identify needs, specifications, life-cycle costs for major fleet and equipment.
    • Ensure the fleet is maintained and replaced per planned schedules. Responsibilities include all equipment, large trucks, small trucks, trailers, tension machines, and other assigned equipment.
    • Ensure staff has all required equipment to complete tasks.
    • Manage facility maintenance, including budgeting, and hiring, supervising, and administering consultants/contractors, to ensure proper maintenance.
    • Recommend improvements to the facilities to increase the efficiency of operations.
  • General Management:
    • Manage departmental short and long-term objectives and strategic plans.
    • Oversee equipment and inventory activities.
    • Provide input to annual business plans and budgets and manage department projects and key initiatives to ensure quality and timely completion within budget.
    • Research, recommend, and implement new or enhanced policies, procedures, and processes to improve operational efficiency.
    • Responsible for the development and enforcement of applicable regulations and work procedures.
    • Promote a safe work environment by providing effective leadership to staff and contractors regarding organization's work practices and procedures and health and safety policies.
    • Assist with ESA audits and implementation of procedures for electrical regulation.
    • Participate in the Management availability rotation.
    • Other related duties as assigned.
    Requirements
    • Proficient in electrical distribution system construction, components, and applications, with the capability to lead teams in unionized settings and effectively manage multiple priorities utilizing project management.
    • Capable of collaborating respectfully with staff at all levels, seeking diverse perspectives, effectively working with others to achieve goals, and providing clear guidance and coaching to direct reports.
    • Demonstrate exceptional skills in conveying complex information through written advice, training, and discussions, maintaining professionalism, fostering positive relationships, and ensuring accuracy and clarity in reports and communications with stakeholders.
    • Possess strong interpersonal skills to engage effectively with customers through various channels, attentively addressing their concerns and complaints with respect and appropriateness.
    • Demonstrate strong decision-making and analytical skills, knowing when to make independent decisions and when to escalate issues to leadership, coupled with the capability to devise and execute action plans for problem resolution.
    • Proficient in document creation in Word, Excel table creation and manipulation, project management using MS Project, PowerPoint presentation preparation, and adept at learning and utilizing utility and organization-specific software.
    Education and Experience
    • 10 – 15+ years of experience in a related field.
    • 5+ years experience at a management/supervisory level.
    • Bachelor's degree in Engineering (preferred) or Diploma in Engineering Technology Professional Engineering (P. Eng.) designation and a registered member of Professional Engineers Ontario (PEO) in good standing or Member of OACETT in good standing.