Team Assistant

7 days ago

Kingston, Ontario, Canada Home and Community Care Support Services Full time

Job Title: Team Assistant

Company: Ontario Health atHome

We are seeking a highly organized and detail-oriented Team Assistant to join our team in Kingston. As a valued member of our team, you will play a key role in providing connected, accessible, patient-centred care.

About the Role:

  • Provide administrative support services to Care Coordinators, ensuring patients receive prompt and effective customer service.
  • Process new referrals, orders for services, supplies, and equipment, and manage confidential patient records.
  • Enter, update, and maintain a high volume of patient data in our electronic database.
  • Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
  • Provide back-up support to other positions, as required.

Requirements:

  • A college diploma in the health or social services field, or business/office administration.
  • 2+ years' related office experience.
  • Accurate keyboarding/data-entry skills.
  • Proficient with database software, MS Word, and Excel, and other applications in a Windows environment.
  • Excellent organizational skills and ability to work with minimal supervision.
  • Advanced multi-tasking skills, with the ability to meet performance and service goals.
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.

What We Offer:

  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.

About Us:

We are Ontario Health atHome, a leading provider of patient-centred care in Ontario. We partner with patients, caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated care.

Why Join Us:

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity, and Anti-Racism Commitment:

We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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