Systems/network Administrator

4 weeks ago

Victoria, British Columbia, Canada Camosun College Full time

GENERAL STATEMENT
With minimal supervision, supports the College's central computer systems, network servers, active network components and wiring infrastructure.

Primary duties will be within the Core Duties and one or more of the areas listed under A-F below, but some cross-over of duties may occur.


TYPICAL DUTIES
Core Duties

  • Receives problem requests that cannot be resolved in a short time frame by a Client Support Technologist and resolves them based on departmental priorities;
  • Updates work orders on a regular basis to reflect current information and status;
  • Responds to questions and requests for assistance from other members of the department in a timely fashion. Refers client requests for short term assistance to Client Support Technologists;
  • Ensures the smooth interaction of various systems, servers and active network components and consistency of the systems across the College;
  • Develops procedures and checklists for operational conditions on critical systems. This includes items such as backups, disaster plans and security measures;
  • Responds to system and infrastructure level outages in a timely fashion;
  • Monitors performance and capacity of major systems and networks and recommends and implements changes to improve capacity and performance;
  • Provides technical assistance to instructional microcomputer labs as required.
A. Automation

  • In consultation with other Department members and clients, reduces the human interaction required for common departmental tasks;
  • Automates common tasks to run without human interaction;
  • Provides automation so that client can directly perform actions;
  • Provides safe interfaces or checklists usable by department staff;
  • Provides online documentation for common client tasks or problems.
B. Change Management

  • In consultation with clients and Department staff, provides effective change control for the introduction of new services;
  • Initiates, coordinates and plans changes to systems and infrastructure and the introduction of new services;
  • Installs enhancements to systems and networks with minimum of service disruption;
  • Informs clients on the impact of changes and obtains client approval of the change schedule;
  • Ensures that all documentation, procedures, service level agreements and checklists are in place for operational support prior to the introduction of new services;
  • Plans and implements systems level changes that affect wide variety of clients simultaneously.
C. Consulting Support

  • Consults with clients to find solutions to problems and provides options and alternatives which can improve the efficiency and effectiveness of the client's work;
  • Participates in the research and testing of new and upgraded hardware and software; documents alternatives and provides recommendations for updated or improved services;
  • Consults with, and assists in the recommendation of software, hardware and training for, Computing Services clients;
  • Participates in the establishment of college-wide standards for computing hardware, software and services;
  • Develops and maintains documentation with the goal of allowing clients to be as self-reliant as possible;
  • Demonstrates the use of supported software and hardware;
  • Provides assistance in the use of supported software and hardware;
  • May participate in significant projects of college-wide importance.
D. Central System Support

  • Responsible for the support and administration of the College's central computer systems and related communications software and hardware;
  • Installs and tests new and upgraded operating system and application software;
  • Participates in the detection of, and recovery from, hardware and software problems;
  • Writes, documents, and maintains system utilities, as required;
  • Assists users of central systems with technical problems.
E. Network Server Support

  • Responsible for the support and administration of the College's central network servers and related network communications software and hardware;
  • Installs and tests new and upgraded operating system and application software;
  • Participates in the detection of, and recovery from, hardware and software problems;
  • Writes, documents, and maintains network server utilities, as required;
  • Assists users of network servers and technical problems.
F. Network Infrastructure Support

  • Responsible for the support and administration of the College's central network cabling and network communications equipment;
  • Participates in the detection of, and recovery from, hardware, cabling and software problems;
  • Organizes and oversees the installation of data communication cabling and hardware and ensures work is done to College standards;
  • Maintains up-to-date documentation of the College's network plant.
  • Performs other related duties similar in scope and complexity.
    Qualifications Two year Technologist Diploma in Computing, Electronics or equivalent. Three years of recent in-depth experience working with current multi-user operating systems and/or network operating systems and/or structured wiring plants. This experience should include system tuning, data and network communications and software upgrades in a working environment that manages change.


Must have the ability to locate, read, understand and synthesize technical information from a variety of sources to solve technical problems.

Must have excellent written and verbal communication skills and the ability to provide information clearly and concisely.

Must have the ability to communicate effectively with the client to discover the nature of their problems and technology goals and to provide a range of suitable solutions.


Capabilities The core capabilities are required for all positions at the college.

Focus on Students and Their Success (Core)

  • We all have a role to play in promoting and supporting students - directly or indirectly - contributing to their success, education and transition as they build their path to the future.
Cultural Alignment (Core)

  • Inclusion and respect align with Camosun's traditions of lifelong learning and positive, supportive experiences for all. We examine our individual and institutional cultures and, through indigenization, consider other ways of knowing (thinking), being (approaches), doing (acting), and relating.
Fostering and Nurturing Relationships (Core)

  • Fostering and nurturing relationships is at the core of everything we do. Successful workplace relationships take time to develop and include building trust, engagement and collaboration.

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