General Administrator, Indigenous Engagement and Integrated Family Services

1 month ago

Edmonton, Alberta, Canada Bissell Centre Full time
WHO WE ARE

Are you an Administration Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Indigenous Engagement team. Are you ready to be our General Administrator and make an impact in our community?

Job Purpose

The Administration role will provide administrative support to Indigenous Engagement and Inclusion, Diversity, Equity and Accessibility (I.D.E.A.) committee teams, enhancing Bissell Centre's Indigenous Engagement portfolio and assisting in achieving the strategic goals and objectives of Bissell's Indigenous Engagement Strategy.

This position will be required to perform an array of administrative duties including secretarial and receptionist duties, such as arranging meetings, minute-taking during confidential meetings, and scheduling appointments concerning the processes and procedures of the Indigenous Engagement department, in addition to more complex functions and services such as process improvement processes and project coordination. This individual is expected to assist with any administrative duties such as training records, implementation timelines and communications around Indigenous Engagement strategic milestones and tracking timelines. The General Administrator is also responsible for administration duties for our I.D.E.A. committee.

Duties and Responsibilities Administration
  • Provide direct administrative and office management support to the Director of Indigenous Engagement and Integrated Family Services and the I.D.E.A committee as directed by verbal or written instruction.
  • Receive and screen all inbound telephone calls, e-mails, and visitors to the administrative office; refer and/or redirect calls, e-mails, or visitors as applicable.
  • Receive incoming mail; review, evaluate, and distribute correspondence requiring priority attention of Director of Indigenous Engagement and Family Services
  • Track, monitor and submit credit card receipts and claims.

Departmental Support

  • Prepare meeting schedules, room bookings for meetings, and make reservations for Indigenous Engagement team or Director in connection with administrative matters.
  • Review all documents, reports, and correspondence prepared for signature of the Director of Indigenous Engagement and Integrated Family Services and I.D.E.A. committee chair for format, content, grammar, and spelling, and make edits as necessary.
  • Prepare draft reports, background documentation, and research.
  • Coordinate Administrative department office activities; troubleshoot or escalate basic office administration issues.
  • Facilitate communication from department managers, and project managers.
  • Take and transcribe dictation as needed.
  • Assist with any planning or implementation documentation and organization.
  • First point of contact for any questions, concerns or suggestions for the Indigenous Engagement department.
  • Participating in Process Improvement Projects
  • Other Duties as required.
Qualifications
  • Education: A post secondary diploma in administration or another relevant field or the equivalent combination of education, training, and experience.
  • Experience: Minimum of 2 years experience in similar and/or relevant position, with an emphasis on administration in non-profits.
  • Sector Knowledge: Familiarity with issues of poverty and Edmonton's urban core and knowledge of relevant community and government resources.
Conditions of Work
  • Flexibility of the working day is inherent in the position. The workload fluctuates. Flexibility to work some evenings and weekends may be required.
  • Participation in organizational wide Community Safety Walks in the area of Bissell East and West, daily interactions with participants and community members served.
Personal Characteristics

The General Administrator should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Screening Requirements
  • Police Information Check
Training Requirements
  • Conflict Into Calm Training

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

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