Rental Control Representative
3 days ago
Rental Control Representative
We're at the forefront of our Next Horizon journey, where innovation and agility drive our success. At Gore Mutual, we've transformed our business in under three years, investing in top talent and leading technology to redefine what it means to be a modern mutual that does good.
Our path forward is focused on performance, powered by innovation and a high-performing culture. We're well on our way to becoming a purpose-driven, digitally led national insurer.
Join us in shaping the future of insurance.
As a key member of our Auto Physical Damage Claims team, you'll play a critical role in managing and mitigating rental length on individual auto claims. Your expertise will ensure that rental costs are controlled relative to the needs of the claim.
Your Key Responsibilities:
- Conduct daily checks of qualifying claims in internal and external systems.
- Respond to ad-hoc requests for rental extensions and negotiate rental rates.
- Manage reserves and issue payments to ensure timely resolution of claims.
- Collaborate with shops to validate estimate completion dates and coordinate with claims handlers on complex files.
- Work with customers to mitigate rental length and resolve issues.
- Analyze data to identify process improvements and optimize rental length and costs.
Your Qualifications:
- 1-2 years of experience handling auto claims.
- Preference for 1-2 years of experience in the vehicle rental industry.
- Post-secondary education in Business Insurance or a related field.
- Strong communication and negotiation skills.
- Ability to work independently and analyze data to drive decision-making.
About Us:
Gore Mutual Insurance is a hybrid team that values collaboration and innovation. This role offers the best of both worlds, with a dynamic work environment that combines in-office collaboration with flexibility and autonomy.
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