Clinical Support Specialist

1 week ago

Winnipeg, Manitoba, Canada Cencora Full time
About the Role

Cencora is seeking a highly skilled Nurse Case Manager to join our team. As a key member of our healthcare support team, you will play a critical role in providing exceptional patient care and support.

Key Responsibilities
  • Provide medical support to patients and healthcare providers, including education on specific diseases and therapies, and disease management.
  • Telephone support, including maintenance calls and adherence support as needed.
  • Database management and ongoing auditing of files and information captured.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
  • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
  • Work directly with the reimbursement specialist and the physician to secure funding for patients' therapies; assist with alternative funding searches when needed.
  • Attend pharmaceutical sales meetings as required.
  • Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
  • Work with patient associations and advocacy groups, as required.
  • Establish and maintain partnerships with pharmaceutical teams.
  • Liaise with healthcare providers, pharmacies, and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery, and resolve issues as they arise.
  • Clear communication to the manager, team, and the client regarding the management of patient cases.
  • Participate in the training process of new nurse case managers, including but not limited to shadowing and call monitoring.
  • Support and collaborate with other program staff in the development and implementation of disease management programs, including clinical requirements, writing texts, manuals, or patient pamphlets, developing compliance program parameters, needs assessments, and protocols.
  • Provide feedback regarding current protocols, databases, processes, inter-departmental relationships.
  • Responsible for reporting all Adverse Events to the assigned units/departments.
Requirements
  • A Bachelor's degree or registered nurse (RN) diploma, advanced degree, or specific practice management experience preferred, with five (5) years of Nursing experience.
  • Requires a minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience.
  • The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry.
  • Bilingualism (French and English) strongly preferred.
What We Offer

Cencora provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

We also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Work Environment

Cencora is a dynamic and innovative company that values diversity and inclusion. We are committed to providing a work environment that is inclusive, respectful, and supportive of all employees.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Nurse Case Manager looking for a new challenge, we encourage you to apply.

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