Business Development Manager

6 days ago

Calgary, Alberta, Canada MasterBUILT Hotels Ltd. Full time
Salary:

MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada's 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

NEW OPPORTUNITY:

BUSINESS DEVELOPMENT MANAGER

Courtyard & Residence Inn by Marriott, Calgary South

Reporting directly to the Director of Sales, the Business Development Manager is responsible for proactively soliciting and converting new Corporate and SMERF (Social, Military, Education, Religious, Fraternal) opportunities and additional market segments as business requires including Special Corporate Groups and Meetings with significant revenue potential. From initial client contact to the handover of an event to the Event Planning team, the Business Development Manager will manage all aspects of new business generation from initial client contact to the handover of an event to the Event Planning team, including lead generation, quoting, and contracting. To be successful, the Business Development Manager will need to thrive in a fast-paced environment where results, recognition, and reward go hand in hand.

RESPONSIBILITIES:

  • Proactively identify and pursue new business opportunities in target segments to expand the hotel's customer base
  • Research and analyze market trends, competitor activities, and customer needs to develop effective sales strategies.
  • Collaborate with the sales and marketing team to generate leads and convert them into sales opportunities.
  • Build and maintain long-term relationships with existing and potential clients through regular communication and networking.
  • Understand client requirements and provide customized solutions to meet their needs.
  • Address client inquiries and resolve any issues or concerns in a timely manner to ensure high levels of customer satisfaction.
  • Develop and execute sales plans to achieve revenue targets and maximize profitability.
  • Negotiate contracts and pricing agreements with clients to secure profitable deals.
  • Prepare and issue event contracts on a timely basis and to agreed standards, along with deposit requests and ensure that contracts and any required deposits are returned by the agreed option dates
  • Monitor sales performance and analyze data to identify areas for improvement and implement corrective actions as needed.
  • Collaborate with the marketing team to develop promotional campaigns and marketing materials to attract new customers and retain existing ones.
  • Participate in trade shows, exhibitions, and other industry events to promote the hotel and its services.
  • Utilize digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively.
  • Establish partnerships with local businesses, travel agencies, event planners, and other organizations to drive referrals and bookings.
  • Negotiate and manage partnerships and sponsorships to enhance the hotel's brand visibility and reputation.
  • Support Director of Sales in preparation of regular reports on sales performance, including reporting on KPI target results, market trends, and competitor activities for management review.
  • Assist to drive revenue and increases market share across the segments of rooms, events, group, and other revenue generating sources in line with hotel budget.
  • Develop effective group sales plans and actions in collaboration with Director of Sales and General Manager
  • Be an ambassador for the Marriott brand and promote Marriott Bonvoy and affiliated offers during the proposal process

QUALIFICATIONS:

Experience Required

  • Previous business development and group sales experience, minimum of three years in a similar setting is preferred.
  • Demonstrated knowledge of Salesforce Platforms and FOSSE PMS is an asset.

Mission Critical Competencies

  • A fun, positive attitude with a sense of humor
  • Ability to demonstrate being a team player
  • Computer literacy with Microsoft Office applications required
  • Prior experience with property management systems is an asset.
  • Proven ability to problem-solve, interact with many moving parts, and collaborate with various areas throughout the hotel
  • Demonstrate customer service skills with the ability to focus attention on guest needs while always remaining calm and professional
  • Strategic understanding of market opportunities and future trends
  • Ability to work well under pressure while handling short lead times when necessary
  • High attention to detail to ensure the highest level of accuracy
  • Strong written and oral communication skills required

Desired Education

  • Diploma/degree in business, marketing or hospitality management considered an asset.

MASTERBUILT OFFERS:

  • A compensation package that provides incentives and rewards performance
  • A flexible benefits package that supports various personal/family situations and work environments
  • A rewarding corporate culture that fosters a positive team and family spirit
  • A cooperative management team that is strategic and forward thinking
  • A fast paced environment with opportunities for advancement

TO APPLY:

To apply send all resumes to We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

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