Customer Care Centre Agent

2 months ago

West St Paul, Canada COBS Bread Full time
Key Responsibilities

Providing outstanding customer service to all walk-in guests, telephone, and email inquiries.
Promptly answering incoming telephone calls and transferring them efficiently to the right department.
Booking reservations for Sunshine Mountain Lodge.
General office functions (sorting mail, receiving courier items, filing, etc.)
Being welcoming and knowledgeable about our awesome resort.

Requirements

Previous customer service/call centre experience.
Experience in a sales environment, with hotel management systems, and in the ski industry, is considered an asset.
Positive, mature, and professional attitude.
Prepared to work flexible schedules e.g., weekends, holidays, and extended hours may be required.
Calm under pressure and patient, with good time management skills.
Advanced knowledge of Microsoft Office programs (e.g., Outlook, Excel, Teams, SharePoint) is considered an asset.

The Perks:

FREE - Your staff pass is your ticket to ride Sunshine
Ski & Ride Free days & discounts at ski resorts across Canada
Staff Events Staff parties, BBQs, spring night skiing, dog sledding & more
Career Recognition programs & career development opportunities
Wellness Discounted fitness passes, yoga, onsite support & professional support
Onsite discounts Food & beverage, retail, & hotel stays
Exclusive deals Brand-named gear & local businesses
And much, much more

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