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Engineering Customer Experience Representative

2 months ago

Burnaby, British Columbia, Canada City of Burnaby Full time
Summary: Engineering Customer Experience Representative role involves processing engineering applications, providing public contact, and utilizing software applications to enter and retrieve information. Job Description:

The City of Burnaby is seeking a highly motivated and detail-oriented individual to join our Engineering Business Operations Department as an Engineering Customer Experience Representative. This role is responsible for receiving and processing a variety of engineering applications and permits, dealing directly with the public, and providing information and assistance regarding engineering operations and services.

Key Responsibilities:
  • Process engineering applications and permits for areas including sewer, water, design, environment, traffic, and inspection
  • Deal directly with the public by serving customers at the counter, responding to incoming calls and emails, and providing information and assistance
  • Liaise with engineering staff and escalate cases to supervisors to ensure completion of outstanding service requests
  • Use software applications to enter, delete, update, revise, and retrieve information
  • Utilize a range of resources to collect and process payments and refunds
  • Establish, maintain, and update filing systems for varied information
  • Compose routine correspondence for internal and external documentation
  • Review plans, permits, inspections, and payments for accuracy, completeness, and conformance with departmental regulations
Qualifications:
  • Completion of Grade 12 supplemented by or including courses related to the work
  • Considerable related office experience involving public contact and computerized systems
  • Knowledge of engineering or construction policies and procedures
  • Knowledge of filing, recordkeeping, office practices, and procedures
  • Ability to make routine decisions according to established policies and procedures
  • Ability to work under pressure with a high volume of inquiries and/or service requests
About the City of Burnaby:

The City of Burnaby is committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently strive to build an inclusive workforce that celebrates the richness of our community.

How to Apply:

Please submit your application online by the specified deadline. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Equal Opportunity Employer:

The City of Burnaby is an equal opportunity employer and welcomes applicants of all backgrounds.