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Ticket Sales Associate

2 months ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary

The Chan Centre for the Performing Arts is seeking a highly motivated and detail-oriented Ticket Seller to join our team. As a Ticket Seller, you will be responsible for providing exceptional guest service to our patrons, responding to their needs, and ensuring a seamless ticketing experience.

Key Responsibilities:

  • Answering questions and conducting in-person and over the phone ticket sales at the Chan Centre Ticket Office using AudienceView ticketing platform.
  • Monitoring and responding to all emails, calls, and messages that come into the Box Office Helpline.
  • Ensuring no sales transactions are left out of balance.
  • Providing exemplary guest service in accordance with Chan Centre policies and standards.
  • Ensuring the ticket office remains orderly throughout the shift.

Requirements:

  • High school graduation.
  • One year experience working in a professional Ticket Office using a computerized ticketing system or two years of related experience.
  • Ability to communicate effectively verbally and in writing.
  • Ability to deal with a diversity of people in a calm, courteous, and effective manner.
  • Ability to exercise tact, diplomacy, and discretion in dealing with patrons.

Working Conditions:

This is a part-time, on-call, hourly position. Scheduled hours are flexible and vary by month based on event activity. Ability to work irregular hours and respond to on-call demands including evenings and weekends is required.

Organizational Status:

Reports to Manager, Ticketing and Front of House.