Process Owner, New Business Operations

Found in: beBee jobs CA - 1 week ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

As a leader in the new Operational Excellence team in Insurance, you will oversee and manage all business processes related to Individual New Business and Underwriting, ensuring efficiency, quality, and continuous improvement. You will lead a small team and collaborate with various key partners within the Client Acquisition & Service team and across Insurance with the goal of achieving operational excellence. As someone with a strong bias for action, you will leverage your keen attention to detail, communication, problem solving to continuously improve both client and employee experience, increase efficiency, and reduce waste in Individual New Business and Underwriting.

What will you do?


• Proactively drive the continuous improvement of processes to meet efficiency targets in the pursuit of Operational Excellence


• Identify existing process gaps, analyze to determine business benefits, and create/execute on a roadmap of opportunities to drive process efficiencies and improve both client and employee experience


• Maintain a deep and current understanding of the Individual New Business and Underwriting area's baseline performance against established metrics and collaborate with Individual New Business and Underwriting operations leaders to achieve performance goals


• Lead the creation and maintenance of detailed process documentation and have decision-making authority over implementation of all process changes for Individual New Business and Underwriting


• Provide oversight and direction on process and productivity impacts and considerations to strategic partners regarding the delivery and implementation of new initiatives for Individual New Business and Underwriting


• Develop strong collaboration routines with key cross-functional partners (ie. Individual New Business and Underwriting leaders, Digital & Data team, Vendor Management) to maintain alignment on short and long-term goals and ensure success in Achieving Operational Excellence


• Maximize employee efficiency and productivity through coaching team towards transformational thinking and drive to impact, creating an atmosphere of high performance where work is prioritized for greatest impact

What will you need to succeed?

Must-have


• Post-secondary education


• Minimum 7 to 10 years of experience as a leader in operations / operational support, process design/management or strategic business implementation


• A growth mindset, bias for action and focus on continuous improvement and efficiency


• Proven track record of leading and driving change through problem solving, impact and influence


• Excellent communication skills and keen attention to detail

Nice-to-have


• Masters Degree (MBA)


• Lean Six Sigma Training and Certification


• Experience working in client-facing operations


• Experience working with technology/systems used in Operations

What's in it for you?


• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans


• Competitive pay and high-earning potential


• All the tools, training, and team support you need to grow your career


• Flexible work/life balance options


• Sophisticated RBCI software tools to boost your productivity

Job Skills

Agile Methodology, Business Case Development, Communication, Critical Thinking, Decision Making, Lean Process Design, Process Change Management, Strategic Thinking

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at


  • Process Owner, Group Insurance Operations

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a leader in the new Operational Excellence team in Insurance, you will oversee and manage all business processes related to Group New Business, Underwriting and Client Services, ensuring efficiency, quality, and continuous improvement. You will lead a small team and collaborate with various key partners...

  • Lead, Digital Product Owner

    Found in: beBee jobs CA - 4 days ago


    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the Opportunity?The Lead, Digital Product Owner at RBC Insurance plays a pivotal role for the organization as we redefine our digital product experience and emerge as an organization on the forefront of innovation and human-centered design. The Product Owner is responsible for leading and/or supporting multiple agile teams...

  • Manager, Process Operations Walmart Connect

    Found in: beBee jobs CA - 4 days ago


    Mississauga, Ontario, Canada Walmart Canada Full time

    Position Summary...The Manager, Operations & Process Optimization will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement the...

  • Intern, Business Process Analyst

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...

  • Supply Chain Business Process Analyst

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Canadian Tire Corporation Full time

    What you'll doThe primary focus will be to work with cross functional stakeholders including Logistics, Distribution, Transportation, IT and Merchandising to gather, interpret, and use complex data to analyze and document current state processes, identify and deliver process improvement initiatives across a number of workstreams including network and...

  • National Process Excellence Manager

    Found in: beBee jobs CA - 2 days ago


    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga office is looking for a new National Process Excellence Manager to join our Black Belt team. Your Role As the National Process Excellence Manager, you will support cross-functional teams (SEA, AIR, ROAD and...

  • Operations Accounting Clerk

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Graham Construction & Engineering Inc. Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Senior Agile IT Business Analyst

    Found in: beBee jobs CA - 2 weeks ago


    Mississauga, Ontario, Canada Procom Full time

    Senior Business Systems Analyst: Procom KW is seeking a Senior Business Analyst for a permanent role with one of our clients in the logistics and fleet management sector. As a Senior Business Analyst specializing in the fleet maintenance and management services industry, you will play a pivotal role in collaborating with business users and stakeholders to...

  • Pharmacy Operations Analyst

    Found in: beBee jobs CA - 2 weeks ago


    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for...

  • Senior Process Engineer

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Advancedtechsearch Full time

    Work with clients to develop project proposals that describe technical approaches to de-risk and accelerate their materials scale-up for manufacturingLead multidisciplinary projects and ensure proper execution and documentation of activities throughout the project cycleMaintain close contact with assigned customers to ensure a high degree of customer...

  • Senior Project Accountant

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Graham Construction & Engineering Inc. Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Operations - Analyst intern

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Keurig Dr Pepper Full time

    Operations Analyst Intern Duration: Summer 2024 – May 6, 2024, until August 23, 2024 Location: Mississauga (Van Houtte & Corporate Office) Calling all passionate and ambitious students Get ready to ignite your career with an unforgettable internship experience at Keurig Dr Pepper Canada - a company that blends innovation, flavor, and excitement into every...

  • Senior Business Systems Analyst

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada TD SYNNEX Canada ULC Full time

    About the Role:We are seeking a highly skilled and motivated Senior Business System Analyst to join our dynamic IT team. The ideal candidate will have a proven track record in leading ERP / business application development, managing ERP development project teams, and possesses people management skills. In this role, you will play a crucial part in enhancing...

  • Strategic Business Manager

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada McCormick & Company Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Client Services Operations Representative

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Client Services Operations Specialist you will provide day-to-day Customer Service for service delivery re Service Level Agreement (SLAs), compliance with Standard Operating Procedures (SOPs), and quality via processing, reports, online monitoring, and any assigned tasks. You will escalate unresolved...

  • Business Development Representative

    Found in: beBee jobs CA - 7 days ago


    Mississauga, Ontario, Canada American Income Life AO - Kelechi Anele Full time

    Ready to embark on a career adventure like no other? Look no further We're on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.We are currently seeking a candidate as our Business Development Representative. The ideal candidate for this role would have a resilient personality,...

  • Forklift Operator/MHE Operator

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Be a part of a dynamic diverse team, here at Kuehne + Nagel Your Role This role comprises all semi-skilled distribution centre tasks required to receive, store, pick and ship customer orders. The role is differentiated with General Labour by its requirement for additional material handling equipment, process, or technical skills. Your Responsibilities...

  • Operations Summer Student

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Internship It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to...

  • Bilingual Senior Client Services Operations Representative

    Found in: beBee jobs CA - 1 week ago


    Mississauga, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryProvides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity? As a bilingual Group Client Services rep you will provide day-to-day customer service...

  • Chief Operations Officer

    Found in: beBee jobs CA - 5 days ago


    Mississauga, Ontario, Canada Brandmo Technologies Limited Full time

    The responsibilities of the position are: The following are some of the main responsibilities of a company's top-level executives: Establishing clear objectives for the company and approving policies and programs that align with those objectives. Organizing the establishment of major departments and hiring senior staff members to lead them. Allocating the...