Client Services Operations Representative
Found in: beBee jobs CA - 2 weeks ago
Job Summary
Job Description
What is the opportunity?
As a Client Services Operations Specialist you will provide day-to-day Customer Service for service delivery re Service Level Agreement (SLAs), compliance with Standard Operating Procedures (SOPs), and quality via processing, reports, online monitoring, and any assigned tasks. You will escalate unresolved issues or significant breaches of SLAs as well as providing technical and business process expertise for GSI system processing, problem identification and resolutions.
What will you do?
• Process changes and provide ongoing maintenance by processing all member changes or client requests (adds/changes/waiver/salary/class/terminations etc.) within SLA
• Provide support to Account Specialists, internal partners, and Suppliers for clarifications/processing that are outside of the norm requests
• Manage incoming workflow, tracking and support workflow backup when required
• Process On Demand and any other report based work daily as assigned
• Process daily payment application
• Escalate issues of concern to the manager for resolution or action
What will you need to succeed?
Must Have
• Superior knowledge of Excel and Word
• Strong decision making, analytical and problem solving skills
• Well developed and demonstrated conflict resolution skills
• Capable of delivering information to partners, management, and staff
• Demonstrated change management and collaboration capabilities
• Multitasking skills
Nice to Have
• Knowledge of Life and Health products for Group & GSI
• Knowledge of multiple RBCI and supplier systems
• Expert knowledge and understanding of processes
• Working knowledge of RBC compliance and regulatory requirements
What's in it for you?
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity
Job Skills
Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product ServicesAdditional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:
MISSISSAUGACountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
INSURANCEJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at
-
Bilingual Senior Client Services Operations Representative
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada RBC - Royal Bank Full timeJob SummaryProvides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity? As a bilingual Group Client Services rep you will provide day-to-day customer service...
-
Field Service Representative
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada Eaton Corporation Full timeEaton's Electrical sector is currently hiring a Field Service Representative (Technician / Technologist) to join our team. This position is based at our Mississauga, ON facility and offers benefits from Day 1. What you'll do:Eaton's Electrical Engineering and Services Division is hiring a Field Service Representative to join our team. This position will be...
-
Manager, Client Services
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada Spectrum Health Care Full timeMotivates, directs and coaches staff to ensure quality care to all clients.Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managedEnsures effective resolution of customer complaints to increase satisfaction and maintain customer loyaltyOversees staffing and the preparation of monthly...
-
Bilingual Client Services
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada ARAMARK Canada Full timeJob Description Come join our team at Complete Purchasing Services Our group buying organization is second to none and prides itself how we serve & support our clients all across Canada. In the role as Client Services/Support, you will be responsible for systems maintenance, over?the?phone training & support, and inside sales function for contract compliance...
-
Customer Success Representative
Found in: beBee jobs CA - 3 days ago
Mississauga, Ontario, Canada Fine Sight Solutions Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Home and Auto Insurance Representative
Found in: beBee jobs CA - 4 hours ago
Mississauga, Ontario, Canada Kevin D'Souza Insurance Agency Full timeBenefits:Steady work week - Mon to FriHealth and Dental benefitsPaid time offROLE DESCRIPTION:We are looking for a motivated Sales Representative to join our team. This is a great opportunity for a candidate that is willing to put in the effort to create a highly profitable insurance career RESPONSIBILITIES:Establishes personalized telephone contact with the...
-
Chief Operations Officer
Found in: beBee jobs CA - 1 week ago
Mississauga, Ontario, Canada Brandmo Technologies Limited Full timeThe responsibilities of the position are: The following are some of the main responsibilities of a company's top-level executives: Establishing clear objectives for the company and approving policies and programs that align with those objectives. Organizing the establishment of major departments and hiring senior staff members to lead them. Allocating the...
-
Operations Accounting Clerk
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada Graham Construction & Engineering Inc. Full timeGraham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...
-
Technical Representative
Found in: beBee jobs CA - 1 week ago
Mississauga, Ontario, Canada Engineering Search Firm Inc Full timeESF is currently seeking an enthusiastic Technical Representative (Sales) to join our growing team in Mississauga, Ontario. OverviewThis position is an outside sales role. Solutions will be offered and achieved through the sale, rental and installation of scaffolding, fall protection equipment and any other products and /or services offered, for medium- and...
-
Business Development Representative
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada American Income Life AO - Kelechi Anele Full timeReady to embark on a career adventure like no other? Look no further We're on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.We are currently seeking a candidate as our Business Development Representative. The ideal candidate for this role would have a resilient personality,...
-
Sales Representative
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada NCRi Inc. Full timeSalary: Who Are We? NCRi is a global organization with multiple locations in Canada and abroad. We provides a wide range of business solutions to make businesses thrive. We are a solutions partner for flawless AR, omni channel CX, data-driven transformations with our Data-Analytics, and smart solutions with our software development. Our mission is to develop...
-
Customer Service Sales Support
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada United West Mississauga Full timeAt UW Mississauga, our Customer Service Sales Support role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. UW Mississauga serves as a promotional marketing firm that works with Canada's largest telecommunication company. Our extraordinary growth and representation of...
-
Customer Service Specialist
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada UAP Inc. Full timeCadel, Canada's leading distributor of parts and accessories for diesel engine and heavy equipment markets is currently seeking a Customer Service Specialist for our Mississauga, Ontario office.Our customer service team take pride in providing excellent service and they have strong knowledge of various parts and equipment. They offer advice, support, are...
-
Technical & Business Operations Analyst - Service Desk Analyst
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada Motion Recruitment Full timeJob Description:The role involves handling incidents and service requests from customers/end-user by following the standard methods and procedures of the unit. The role involves understanding procedures, prioritization of incidents, channeling to the appropriate team, validation and verification of artifacts (reports, logs, and so on), and effective...
-
Field Sales Executive
Found in: beBee jobs CA - 22 hours ago
Mississauga, Ontario, Canada VADILAL USA Full timeBenefits:401(k) matchingCompetitive salaryEmployee discountsHealth insurancePaid time offResponsibilities: Achieve the sales target for assigned territory / region.Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.Develops and manages sales/marketing operating...
-
Client Assistant Officer
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity?As a Customer Assistance Officer (CAO), you will bring your proactive nature and be the first point of contact, greeting customers and answering customer inquiries by guiding them to the right service. In this role, you will work in close collaboration with the Insurance Advisors and accomplish various...
-
Client Care Supervisor
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada CBI Health Group Full timeCare Supervisor, Mississauga As a Care Supervisor within our CBI Home Health team, you will support multiple programs within our Personal Support Services. You lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health external stakeholders. Showing the way as a Regulated Health...
-
Account Manager
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe job profile for this position is Account Management (Non-IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...
-
Senior Technical Services Specialist, GCP
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada Saint-Gobain Full timeSenior Technical Services Specialist, GCP - Toronto, Kingston, Ottowa or MontrealPosition DescriptionJob SummaryThe Senior Technical Services Specialist will provide technical consultation to Regional field sales force and direct to customers, by phone, email and in person. Provide technical consultation to Regional field sales force and direct to customers,...
-
Pharmacy Operations Analyst
Found in: beBee jobs CA - 2 weeks ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for...