Reception Associate
6 days ago
Join our team at OpenRoad Toyota Richmond as a Reception Associate and be part of a dynamic and forward-thinking culture.
About the RoleThis is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and supporting the Sales team.
Key Responsibilities:- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
- Perform clerical duties and accounting duties as assigned by Management.
- Answer the phone and determine the nature of the phone call
- Add and update customer information in CRMs
- Stay up to date on procedural changes for each dealership.
- Providing highest level of customer service to ensure satisfaction and retention.
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
- Professional personal appearance.
- Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
- Exceptional interpersonal and communication skills over the phone and in person.
- Ability to work and function with all work teams and all department levels.
- Organized and detail oriented.
- Demonstrated computer skills – MS Word and Excel.
- Must be able to work in an active, social atmosphere without being distracted.
- Professional and confident attitude, strong time management skills.
- A second language is ideal or preferred.
- Completed high school education, or equivalent work experience.
We are a leading automotive retail group with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are committed to providing a dynamic and supportive work environment for our associates.
Why Join Us?- Opportunity to work with a variety of OEM BRANDS.
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching.
- Internal and external, training & development opportunities for skill-development and growth.
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment.
- Comprehensive extended health and dental plan, tailored around Associate wellness.
- Recognition and Engagement Events.
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