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Richmond, British Columbia, Canada OpenRoad Auto Group Full time{"h1": "Unlock Your Potential at OpenRoad Auto Group", "p": "At OpenRoad Auto Group, we believe in empowering our team members to reach new heights. As a Reception Associate, you will be the first point of contact for our customers, providing exceptional service and setting the tone for their experience.**Key Responsibilities:*** Greet and direct customers...
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Porsche Reception Associate
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Reception Associate
2 months ago
The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Our goal is to provide an extraordinary and memorable Porsche experience.
Job Title: Full-Time Porsche Host (Reception Associate)Porsche Centre Richmond is seeking a Full-Time Porsche Host (Reception Associate) to join our growing team.
About the Role:- Greet prospective customers and determine the nature of their visit.
- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to the advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Takes thorough messages, indicating the caller's name, the time and reason for call, and ensures the message gets to the appropriate party.
- Perform clerical duties and accounting duties as assigned by Management.
- Manage the customer traffic control system.
- Receive and process payments.
- Assist with other administrative duties involving new & pre-owned inventory.
- Process sales documentation, and works effectively with the sales team to ensure timely completion of all tasks.
- Remit mail received at the reception desk promptly.
- Complete warranty books for all sold vehicles.
- Keep customer lounge area presentable and tidy, including stocking coffee area.
- Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
- Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
- Professional personal appearance.
- Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
- Exceptional interpersonal and communication skills over the phone and in person.
- Ability to work and function with all work teams and all department levels.
- Organized and detail-oriented.
- Demonstrated computer skills – MS Word and Excel.
- Must be able to work in an active, social atmosphere without being distracted.
We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
We thank all those who have expressed interest in this opportunity. Only those considered for the position will be contacted.
