Customer Experience Manager
7 days ago
Job Title
Customer Experience Manager
Job Summary
A leading commercial real estate services firm seeks a seasoned professional to oversee the delivery of exceptional customer experiences across our retail portfolio. As a Customer Experience Manager, you will be responsible for driving customer satisfaction, loyalty, and retention through strategic initiatives and operational excellence.Key Responsibilities
- Develop and implement customer experience strategies to drive business growth and customer loyalty
- Lead a team of customer service representatives to ensure exceptional service delivery
- Collaborate with cross-functional teams to identify and address customer pain points
- Monitor and analyze customer feedback to inform service improvements
- Develop and manage customer engagement programs to foster loyalty and retention
- Manage customer complaints and issues to ensure timely resolution and resolution
- Stay up-to-date with industry trends and best practices in customer experience management
Requirements
- Minimum 3 years of experience in customer-facing roles, preferably in retail or hospitality
- Proven track record of driving customer satisfaction and loyalty
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Flexibility to work in a fast-paced environment
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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