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Administrative Support Associate

4 months ago

Cambridge, Ontario, Canada Allianz Global Assistance Full time

Who we are:

People are at the heart of the Allianz brand. At Allianz, helping people is in our DNA. We believe in being a part of the solution for a better tomorrow, and know that we have a positive impact on people's lives across the globe. If you are looking to be part of something big, then come join our local family - we want to hear from you

About the role:

Performs a variety of routine tasks related to receiving and sorting mail for distribution as well as filing and scanning documents. Process agency orders and deliveries. Maintain and track inventory of product and marketing collateral. Perform administrative duties related to a variety of document types and invoices received in the claims processing unit. Categorize claims documentation, correctly allocate documents and invoices to existing cases, and create new cases in the appropriate system, as well as all outgoing fulfillment.

You are great at:

  • Completing all processes related to incoming mail.
  • Entering notes into the computer system/databases as required.
  • Responding to inter-departmental inquiries and internal reports.
  • Responding to urgent requests or escalations in a timely manner both electronic and in person.
  • Sorting, triaging, and allocating all incoming documents as part of the key workflow for Operations. This may include investigation and analysis with product details over multiple systems, both digital and hard copy.
  • Preparing interoffice outgoing mail and packages for external mail delivery and ensuring that foreign and domestic mail are sent according to established deadlines
  • Unloading and restocking all stationary, policy and marketing collateral.
  • Maintaining inventory of office supplies, fulfillment supplies and forms, and maintaining postal office equipment. Ensuring that all equipment is operating efficiently.
  • Preparing pre-sale and after sale fulfillment kits for clients, which includes printing, sorting letters and policy materials and preparing envelopes for mail.
  • Accurately filing documents and pulling files and correspondence for various departments. Pulling, preparing, and organizing files for off-site storage.
  • Maintaining all compliance and privacy requirements for outgoing documents.
  • Records management including: processing, organizing, digitizing, auditing, classifying, storing, retrieving and destroying inventory.
  • Required to obtain performance objectives on a monthly basis .
  • Other duties under business services as required.

What it takes:

  • High school diploma plus a minimum of 2 years' experience in an office environment preferred..
  • Ability to pay close attention to detail and multi-task.
  • Proficiency with navigating computer system as both alpha and numeric skills are required.
  • Possess sound judgment and good decision-making skills.
  • Process proficient data entry skills in both speed and accuracy.
  • Strong organizational skills.
  • Strong verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with colleagues.

What we offer you:

  • The opportunity to build a long-term and successful career for yourself in the insurance industry
  • A competitive salary which includes a number of specialty premiums reflecting the work you do
  • A Referral Program that rewards you for referring your qualified friends and family
  • Employee discounts at a wide variety of retailers and services
  • The opportunity to grow with a large, global organization

All successful candidates must be able to pass an Enhanced Reliability Check performed by the Government of Canada.

At Allianz, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please call our toll free number at and ask to speak to a member of the Talent Acquisition team.