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Billing Advisor

2 months ago

Ottawa, Ontario, Canada BrokerLink Insurance Full time
Job Summary:

We are seeking a Billing Advisor to join our team in Ontario, providing exceptional customer service and handling various administrative tasks.

As a Billing Advisor, you will be responsible for answering client inquiries, processing payments, and ensuring the needs of customers are met through superior customer service.

Our company values diversity and inclusion, and we strive to create a respectful and inclusive work environment.

About the Role:
  • Answer multi-line phones and direct client inquiries
  • Control the flow of walk-in customers and callers
  • Ensure the needs of customers are being met through superior customer service
  • Process customer payments, bank deposits, petty cash management, and account coding
  • Be a part of the billing team answering client calls regarding payments
  • Monitor and distribute incoming and outgoing mail, faxes, and couriers
  • Ensure EPIC system & company portals are updated consistently
Requirements:
  • High School and/or Post-Secondary Education
  • 2-5 years experience in an office environment
  • Computer skills - Keyboarding and MS Office
  • Strong customer focus
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Excellent customer services skills and adept in conflict resolution
  • Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
  • Ability to pass a criminal background check and credit check
Perks:
  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day', dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
  • Working for an employer who is regularly recognized as one of Canada's best employers

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength.