Customer Success Coordinator

4 weeks ago

Ottawa, Ontario, Canada net2phone Canada Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Onboarding and Fulfillment Team as a Customer Success Coordinator. As a key member of our team, you will play a critical role in ensuring the long-term retention of our clients.

Key Responsibilities
  • Act as a client advocate and advisor, informing clients of their options and evaluating if they require additional information.
  • Work with all Client Services teams to ensure clients are taken care of in a friendly and efficient manner.
  • Process customer orders for additional services, ports, and account configurations.
  • Manage in-office and CRM inventory, and assist with CSM contracts and billing.
Requirements
  • Process-driven and customer-focused mindset.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of SaaS operations and industry-leading tools.
What We Offer
  • Competitive salary range of $45,000-$47,500 CAD annually.
  • Strong work-life balance and flexible scheduling.
  • Opportunities for professional growth and development.
  • A fun and dynamic work environment with a dog-friendly office.
About Us

Net2phone Canada is a leading VoIP telecommunications provider for businesses in Canada. We are committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and provide an accessible candidate experience.

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