Order Fulfillment Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Order Fulfillment Specialist to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment Team, you will play a critical role in contributing to the long-term retention of our clients.
Key Responsibilities
- Fulfill client requests in accordance with our internal SLA
- Act as a client advocate and advisor, informing them of their options and evaluating if they require additional information
- Work with all Client Services teams to ensure clients are taken care of in a friendly and efficient manner
- Process customer orders for additional services, ports, and account configurations
- Manage in-office and CRM inventory, and assist with CSM contracts and billing
Requirements
- Process-driven and customer-focused mindset
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- Competitive salary range of $45,000-$47,500 CAD annually
- Strong work-life balance and a dog-friendly office environment
- Opportunities for growth and professional development
About Us
net2phone Canada is a leading provider of VoIP telecommunications solutions for businesses in Canada. We are committed to creating an inclusive environment where all employees and clients feel like they belong.
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