Order Fulfillment Specialist

4 weeks ago


Ottawa, Ontario, Canada net2phone Canada Full time

About the Role

We are seeking a highly skilled Order Fulfillment Specialist to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment Team, you will play a critical role in contributing to the long-term retention of our clients.

Key Responsibilities

  • Fulfill client requests in accordance with our internal SLA
  • Act as a client advocate and advisor, informing them of their options and evaluating if they require additional information
  • Work with all Client Services teams to ensure clients are taken care of in a friendly and efficient manner
  • Process customer orders for additional services, ports, and account configurations
  • Manage in-office and CRM inventory, and assist with CSM contracts and billing

Requirements

  • Process-driven and customer-focused mindset
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary range of $45,000-$47,500 CAD annually
  • Strong work-life balance and a dog-friendly office environment
  • Opportunities for growth and professional development

About Us

net2phone Canada is a leading provider of VoIP telecommunications solutions for businesses in Canada. We are committed to creating an inclusive environment where all employees and clients feel like they belong.



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