Enterprise Support Engineer

3 weeks ago

Burlington, Ontario, Canada Evertz Full time

Evertz is seeking highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering.

We are looking for individuals who are passionate about technology and learning new software and hardware products, with a strong desire to help customers and deliver service excellence.

This role involves supporting major media and entertainment customers globally, with opportunities to learn and grow within the industry.

Responsibilities:

  • Provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
  • Assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
  • Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers
  • Aid in design changes and interface with Evertz Product Management team regarding new feature requests
  • Support the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group

Skills and Abilities:

  • Good communication and interpersonal skills
  • Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
  • Work experience with Linux (any flavor)
  • Knowledge of cloud computing environments (AWS) is preferred
  • Database experience would be an asset
  • Above average customer service skills
  • Ability to perform effectively in high pressure situations
  • Problem-solving ability and ability to react to changing situations
  • Ability to multi-task in a fast-paced environment

Qualifications:

  • Degree or diploma in Computer, Electronics or Computer Electronics is an asset
  • Must have a valid driver's license
  • Must be eligible for international travel and able to work alone with little or no supervision

About Evertz:

  • Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions
  • We deliver complete end-to-end broadcast solutions for all aspects of broadcast production
  • We have a global presence with offices located in multiple countries
  • We are committed to providing equal employment opportunities for all employees and applicants

We offer a competitive total compensation package, employer-funded benefits program, work-life balance, employee assistance plan, employee discount platform, and career progression opportunities.

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