Enterprise Support Specialist

3 weeks ago

Burlington, Ontario, Canada Evertz Full time
Job Title: Enterprise Support Engineer

Evertz is seeking a highly skilled and motivated individual to join our Enterprise Support team. As a key member of our team, you will be responsible for providing expert technical support to our customers, ensuring they receive the highest level of service and support.

Responsibilities:
  • Provide technical direction and support to customers regarding operational issues, firmware upgrades, and system maintenance.
  • Assess customer applications and troubleshoot/diagnose issues to determine root causes.
  • Recommend solutions using technical language appropriate to the customer in a timely and professional manner.
  • Maintain communication links between customer service and other Evertz departments to resolve customer issues and communicate status/progress.
  • Aid in design changes and interface with Evertz Product Management team regarding new feature requests.
  • Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
Requirements:
  • Good communication and interpersonal skills.
  • Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches).
  • Work experience with Linux (any flavor).
  • Knowledge of cloud computing environments (AWS) is preferred.
  • Database experience would be an asset.
  • Above-average customer service skills.
  • Ability to perform effectively in high-pressure situations.
  • Unparalleled desire to help the customer and deliver service excellence.
  • Passion for technology and learning new software and hardware products.
  • Problem-solving ability and ability to react to changing situations.
  • Ability to multi-task in a fast-paced environment.
What We Offer:
  • Employer-funded benefits program.
  • Competitive total compensation package.
  • Work-life balance.
  • Employee Assistance plan.
  • Employee Discount Platform.
  • Career progression in a fast-paced environment with opportunities to learn a broad range of technical skills.
  • Casual work environment.
  • Social events and sports teams.

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