Enterprise Support Specialist
2 weeks ago
Evertz is looking for skilled and self-motivated individuals to work in enterprise class software/hardware support engineering. As a support engineer, you will be working closely with Evertz' industry leading media supply chain and linear playout solutions.
Key Responsibilities:
- Provide expert technical direction to customers regarding operational issues, firmware upgrades, and general system maintenance.
- Assess customer applications, troubleshoot, and diagnose issues through research and/or issue replication to determine the root cause.
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
- Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
- Aid in design changes and interface with Evertz Product Management team regarding new feature requests.
- Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
Required Skills and Abilities:
- Good communication and interpersonal skills
- Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
- Work experience with Linux (any flavor)
- Knowledge of cloud computing environments (AWS) is preferred
- Database experience would be an asset
- Above average customer service skills
- Ability to perform effectively in high-pressure situations
- Unparalleled desire to help the customer and deliver service excellence
- Passion for technology and learning new software and hardware products
- Problem-solving ability and ability to react to changing situations
- Ability to multi-task in a fast-paced environment
What We Offer:
- Employer-funded benefits program
- Competitive total compensation package
- Work-life balance
- Employee Assistance plan
- Employee Discount Platform
- Career progression in a fast-paced environment with opportunities to learn a broad range of technical skills
- Casual work environment
- Social events and sports teams
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