Enterprise Support Specialist

3 weeks ago

Burlington, Ontario, Canada Evertz Full time
About the Role

Evertz is seeking a highly skilled and motivated Enterprise Support Engineer to join our team. As a key member of our support group, you will be responsible for providing expert technical direction to customers regarding operational issues, firmware upgrades, and general system maintenance.

Key Responsibilities
  • Assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
  • Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers
  • Aid in design changes and interface with Evertz Product Management team regarding new feature requests
  • Support the development of communications tools by generating or authoring customer guides as well as providing detailed technical information to technical writing group
Requirements
  • Good communication and interpersonal skills
  • Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
  • Work experience with Linux (any flavor)
  • Knowledge of cloud computing environments (AWS) is preferred
  • Database experience would be an asset
  • Above average customer service skills
  • Ability to perform effectively in high pressure situations
  • Unparalleled desire to help the customer and deliver service excellence
  • Passion for technology and learning new software and hardware products
  • Problem-solving ability and ability to react to changing situations
  • Ability to multi-task in a fast-paced environment
What We Offer
  • Employer funded benefits program
  • Competitive total compensation package
  • Work-life balance
  • Employee Assistance plan
  • Employee Discount Platform
  • Career progression. Fast paced environment with opportunity to learn broad range of technical skills
  • Casual work environment
  • Social events and sports teams
About Us

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. We have expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution, and content delivery.

We are considered an innovator by our customers, delivering cutting-edge solutions that are unmatched in the industry in both hardware and software. Our products and solutions can be found in major broadcast facilities on every continent, and our customer base includes telcos, satellite, cable TV, and IPTV providers.

We have a global presence with offices located in Canada, the United States, the United Kingdom, Germany, the United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. We were named one of Canada's 50 Best Managed Companies, recognizing excellence in Canadian-owned and Canadian-managed companies.

We are committed to providing equal employment opportunities for all employees and applicants, including persons with disabilities. In compliance with AODA, we will strive to provide accommodation to persons with disabilities in the recruitment process upon request.

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