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Support Technician
2 months ago
Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper - alive with opportunity.
Job ProfileThere is an opening for Support Technician within the Corporate Services, Technology Services. Reporting to the Client Service Supervisor, the following duties will apply:
What you will be doing- Responds to ITSM incidents and service requests
- References & maintains ITSM knowledge
- Software and hardware problem diagnosis and resolution
- AV support
- End user device support, imaging, building and upgrading
- Answer client phone calls and requests
- Implementation and installation of AV, computing hardware, other end user devices and peripherals
- May participate with specific projects
- Provide training to assist with problem resolutions
- Support staff at City Hall and all other Corporate locations
Two year College Diploma in Computer Science or Similar
Experience and Knowledge- Two to three years previously related experience
- In-depth knowledge of various operating systems from a performance tuning and revision installation/maintenance perspective
- Extensive knowledge of all Microsoft client operating systems and computer hardware architecture and components
- Familiar with computing peripherals such as MFP and scanners.
- Familiar with smartphones, mobile devices and features
- Familiar with HEAT incident and service request ticketing system.
This position is within Grade 7 of the inside workers union salary schedule and has an annual salary range of $68,086 to $72,363. We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.
Hours of workThe current regular hours of work (35 hours per week) are in accordance with the collective agreement, scheduled between 6:00 a.m. - 10:00 p.m. Monday to Friday.
Advertisement expiration dateInterested candidates should apply at This posting will close on July 29, 2024.
Accommodation needs and protection of privacyThe City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.
We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.
We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact to make your needs known in advance.
For more information on our Employment Equity, please read our full policy.
Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.
